Income Service Manager

• Seniority: Manager
• Salary: £39,194.48 (per-annum)
• Salary Benefits: + car allowance.
• Reference: KPA01
• Location: Birmingham
• Type: Permanent
• Closing Date: 28-02-2025

Hours: 37.5 per week

We are seeking an experienced Income Management Manager to lead the income team, maximise rent collection, recover arrears, and oversee legal actions. The role includes managing Income Officers, Former Tenant and Sundry Debt Officers, and the Home Ownership Officer, ensuring high-quality service delivery and income targets are met.

Key Responsibilities:

• Lead and manage the Income Team to achieve collection targets.
• Oversee arrears recovery and legal processes.
• Provide expert advice on housing, welfare benefits, and financial inclusion.
• Review policies and processes for continuous improvement.
• Report on Key Performance Indicators across Trident Group.

About You:

• Experience in housing management, supported housing, and income recovery.
• Strong leadership and performance management skills.
• Knowledge of housing legislation and welfare benefits.
• Excellent communication, organisation, and IT skills.

To discuss this role in more depth, please phone Kelly Power on

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.