Infrastructure Manager

Infrastructure Manager - York (Hybrid)

Currently seeking an Infrastructure Manager to join a busy IT environment to manage a 3rd line Infrastructure team. In order to be considered for this role you will need to possess line management experience and come from a highly technical background.

Duties and Responsibilities

• Working with multiple suppliers to define and design delivery of fully integrated services across a complex configuration of core business services as part of the transformation programme.
• You will have overall responsibility for the management of a team of highly skilled engineers both technically and also by direct management, .
• Ensuring 3rd Line backlog is managed within OLAs and SLAs, stepping in where possible to clear technically challenging tickets.
• Responsible for training & development of the engineers.
• Close day to day working with internal IT Service Delivery, Projects, Technical Delivery & Security teams.
• Managing Infrastructure team weekly reporting.
• Managing/coordinating operational changes inside/outside of core hours (dependent on activity).

Skills/Requirements

• Strong Public cloud - Microsoft Azure and associated bastions, Kubernetes, Application Gateways, Express Routes, and Traffic Managers.
• Strong O365, Teams, Exchange online, PowerShell experience.
• Hands-on experience with writing SQL queries.
• Strong VMware and Hyper-V knowledge (basic build to advanced high availability clustering).
• Detailed & proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays.
• Good understanding of WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek Router, Ubiquiti stack, Wireless Networks (planning/support).
• Detailed understanding of TCP/IP, IP routing protocols (BGP and OSPF).
• Knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS.
• In-depth incident management knowledge, understanding of ITSM toolsets.
• Project life cycle methodologies (cert) such as Prince 2 and Agile IT best practice frameworks.

Infrastructure Manager - York (Hybrid)