Innova - Helpdesk Agent

IT helpdesk consultant with the knowledge to support the team.

Tasks
Primary tasks and responsibilities:

• contact person for Local It troubles in Brussels
• manage the helpdesk ticket (Atlassian)
• manage the Laptops stocks
• roll out Windows 11: manage appointment with the users, prepare laptops to deliver, etc
• availability to move around Brussels and in Belgium to support users in the context of Windows 11 roll-out

Secondary tasks and responsibilities:

• Back-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members.
• Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customers experience. Share his/her expertise internally to ameliorate the MLOZ tool/service delivery of the department.

Profile and requirements

• Methodology/Certification requirements: High school. Advanced course work in technical systems plus continued education in technical disciplines is preferred.
• Language proficiencies:
  • Dutch or FR fluent (Good knowledge in the other language)
  • English is a plus

Non-technical profile requirements:

• be able to work independently (will be the only person present onsite)
• Must be able to work on multiple simultaneous tasks with limited supervision
• Team player (within a team with 11 persons) located in several places across Belgium
• Accepts personal responsibility for client satisfaction
• Strong communication skills (verbal, written)
• Strong reporting & organizational skills
• Stress resistant & very punctual
• Quick learner, motivated self-starter
• Able to follow change management procedures and internal guidelines

Technical profile requirements:

• Good knowledge of PC
• Good knowledge of Windows 10 & 11
• Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock Management
• Good knowledge of Networking & Patching