Insurance Operations Support Technician

Insurance Operations Support Technician

Location: Central London Office

Employment Type: Full-Time, 4 Day Working from Office 1 Day from home - Hybrid Working

Salary: 40K - 60K (DOE) + Benefits

About Us:
Our fast-growing MGA scale-up is building something exceptional in the heart of Central London. And they're looking for an Operations Support Technician to be part of it. If you're passionate about delegated underwriting authority (DUA), binding authority, and expert bordereaux management whilst thriving in a cooperative, hands-on environment working closely with third parties, this is an opportunity to make a real impact.

The Role:
As an Operations Support Technician, you will play a vital role in ensuring the accurate configuration of binding agreements and associated bordereaux into our binder management system. You will manage relationships with cover holders and third-party providers, oversee bordereaux processing, and work closely with internal teams to maintain high operational standards.

Key Responsibilities:

• Review and configure risk, premium, and claims data in the system.
• Set up binders and bordereaux accurately and on time.
• Work with coverholders and claims teams to fix any data issues.
• Oversee third-party bordereaux processing and step in when needed.
• Match bordereaux entries to cash and premium records.
• Support credit control and help with compliance checks.
• Help prepare for meetings with coverholders and claims administrators.
• Assist with reinsurance transaction processing when required.
• Keep binder management processes up to date and well-documented.

What We're Looking For:

• Recent, practical experience in processing bordereaux within the insurance sector.
• Strong Excel skills, including the ability to create and manipulate complex data sets.
• In-depth understanding of bordereaux contents and delegated underwriting/claims environments.
• Exceptional attention to detail and problem-solving skills.
• Ability to work collaboratively with external parties to resolve data quality issues.

Desirable:

• Experience using distriBind or other system-based bordereaux management solutions.
• Prior experience within a company environment.
• Exposure to critical data analysis.

Why Join Us?

• Competitive Salary
• 12% Pension
• 25 Days Holiday
• BUPA and Life Insurance (Post Probation)
• Annual 10% Discretionary Bonus
• Growth, Development and Pathway Opportunities

How to Apply:
If you are ready to take the next step in your career or are ready to make a mark in an insurance-based career.

Reach out to (see below)