IT EndPoint Device Delivery & Support Engineer

Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit an IT EndPoint Device Delivery & Support Engineer for an initial 3 month contract on a rate of £250/day (Inside IR35). This role will be based in Edinburgh and Local Offices across Scotland as part of delivery of devices.

Responsibilities:

- Using Halo's asset reports identify users and their devices that are scheduled to be replaced.
- Phase 1 - replace 70 devices that are over 5 years old.
- Phase 2 - replace c.120 devices that are 4 years old.
- Create Project Plan schedule for delivering 20 new endpoint devices and return of 20 old devices per week.
- Follow the organisation's InTune process to build Windows 11 on the devices. Configure for specific users and test before delivery.
- Travel to Local Offices to deliver batches of new devices.
- Provide update comms and support to end users during the process.

Essential Skills:

- SCQF Level 8 or Similar
- Experience building Windows EndPoint Devices, specifically using InTune.
- Project Management experience
- Experience capturing requirements
- Technical knowledge, experience and understanding of Windows 11
- Concern for Quality - Follow processes to ensure accurate device delivery.
- Focus on Service - The desire to exceed the needs of the customer.
- Drive for Results - Put energy into achieving results and exceed goals.
- Experience working as an IT Engineer resolving issues and requests using a Ticket Management platform.

Desirable Skills:

- Knowledge and experience of building batches of Dell Laptops and Microsoft Surface Pros.
- Experience manually updating asset records in Halo Asset Management.
- Experience working within an IT Team to deliver project goals

If you would like to hear more about this opportunity please get in touch.