IT Executive

TEAM LEWIS wishes to appoint an IT Executive. We need someone who thrives on challenges and enjoys working with knowledgeable end users in a fast-paced environment. This is an important role, supporting the day-to-day IT environment, and being hands-on support to London-based staff.

We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people using the latest technologies to deliver award-winning campaigns, expanding client relationships into new markets or services, and strategic acquisitions and organic new office openings.

At the heart of the business is the TEAM LEWIS Foundation (TLF), a charitable entity funded by TEAM LEWIS. The TLF makes grants to charitable organisations that promote social, cultural, economic, and environmental causes. It aims to strengthen the bonds between the marketing industry, businesses, governments, and non-profits. The TLF has supported over 2,000 causes. Community charities are championed by TEAM LEWIS' employees, who volunteer their time and skills to maximize the grants' effectiveness.

Purpose of the role

The IT Executive provides technical support to staff, including desktop, A/V, mobile, and associated networking infrastructure. The IT Executive will be part of a 10-person, global and highly experienced IT team. Aptitude to multi-task, prioritize, and problem-solve across time zones and often out of hours whilst remaining professional and calm will be key to success. Occasional travel around offices in the global network may be required.

Main responsibilities

IT support

• Provide technical consultancy to users in local offices regarding network connectivity, applications (use and access), printing, and any other IT package that requires special assistance.
• Act as senior escalation support when required.
• Troubleshoot, diagnose, and repair hardware issues on desktops, laptops, and mobile devices.
• Take ownership of regional onboarding and leaver processes to ensure that hardware is sourced, IT inductions provided, and access terminated where necessary, all in line with security policies.
• Troubleshoot networking issues.
• Manage and maintain security group-wide, following best procedures and adhering to policies.
• Liaise with team members for purchase approval if needed and work with key suppliers.

London HQ specific support

• Support underlying software and hardware that powers a 5m x 3m interior 6-was feed LED screen.
• Provide technical consultancy and hands-on support to meeting and boardrooms regarding A/V and presenting.
• Operation of the Building Management and Access Control systems.

Projects

• Work with the global IT team to implement IT projects and office refurbishments.
• Coordinate with the line manager to provide support cover during periods of absence or intense project work.
• Identify areas of development that can be implemented in future projects, be it support, hardware, software, or procedural-oriented.
• Manage key supplier/contractor relationships, including service reviews/assessments and commercial aspects.
• Support the rollout of in-house and proprietary AI tools, as well as externally procured AI software.

Teamworking

• Ensure personal and deliverable objectives are met on an ongoing basis.
• Accurately report activity levels to manager and team.
• Escalate general IT requests to appropriate team members, acting as a first point of contact for enquiries.
• Work closely with the line manager to maximize own strengths, improve weaknesses, and support individual and team career development.
• Suggest new ideas on how to improve processes and systems.
• Support the training of other TEAM LEWIS employees where relevant.
• Ensure an understanding of the agency's business, clients, and work by attending taskforce meetings, regional and office meetings, training sessions, and by sitting with the non-IT teams.

General

• Run and support training sessions, with a view to maximizing opportunities to expand team skills.
• Take a proactive role in promoting the TEAM LEWIS brand, its work, identity, and values.
• Contribute to and support the continuous improvement of systems, practices, and policies.

About you

• Working technical knowledge of basic networking, Mac OS X systems, current network hardware, protocols, and standards.
• Strong personal skills, with a focus on listening and questioning skills.
• Ability to conduct research into a wide range of computing issues, as required.
• Proven analytical and problem-solving abilities.
• Ability to present ideas in user-friendly language to non-technical employees and end users.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Enjoy working in a team-oriented, collaborative environment.
• Strong knowledge of Mac OS, MS Office/MS 365 applications; Windows is a plus.
• Ability to support and diagnose network issues.

Key relationships

• Chief Commercial Officer
• Global IT Team
• UK Office Heads
• People Team

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment, and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.