IT Helpdesk Analyst

A well-established charity is seeking an experienced IT Helpdesk Analyst to join their team based in Victoria, London. As an organisation that embraces flexibility, you can work from home 3 days per week.

Reporting into the IT Manager, you will be responsible for working alongside external Managed Service Providers (MSP) to offer technical support for software, hardware and connectivity issues. You will play a key role in offering day-to-day support, including assisting hardware deployment, supporting IT and audits, and providing guidance to staff on policy and process.

In order to be suitable for this role, you will be a proven IT professional with prior experience of supporting teams within a similar position. Prior knowledge of Windows, Office 365 and Active Directory is advantageous to your application. You will have a solid understanding of IT systems including the ability to troubleshoot and resolve technical issues. You will also be comfortable working within a smaller IT environment.

This is a fantastic opportunity for an IT Helpdesk Analyst to join a growing, successful charity that has been running for over 100 years.