IT Helpdesk Technician

We work every day to develop new innovative solutions and sustainable process technologies for a wide range of industries. IT Service Desk Specialist (m/f/d) Perfectly balanced - where is the focus? As an IT Service Desk Specialist (m/f/d), you will act as a competent point of contact for our employees in the event of technical problems and inquiries. You are the first point of contact for all IT-related questions. Receiving support requests via ticket system or telephone Analysis and resolution of technical problems Documentation of problem solutions and instructions Support with the setup and configuration of IT systems Ensuring the smooth running of service desk operations Balanced mix of success - who are we looking for? Completed training in the IT sector or comparable professional experience You already have professional experience in the IT sector and good to very good knowledge in IT application support as well as in the Windows-based client and server environment Good knowledge of common operating systems and applications Experience in dealing with ticket systems and remote tools Strong communication skills and a pronounced service orientation Ability to work in a team and reliability Good knowledge of German and English We offer: An exciting environment with a dynamic global market leader An attractive salary in accordance with the collective bargaining regulations of the metal and electrical industry for the state of Hesse with vacation pay, Christmas bonus and other additional payments under the collective agreement A wide range of training and development opportunities Many attractive social benefits (RMV-JobTicket, JobRad, subsidized canteen, company pension scheme, 30 days vacation, parking, health campaigns, corporate benefits and much more) A team of colleagues who will support you in a collegial manner and look forward to you joining them. We look forward to receiving your application Any questions? If you have any questions about the job advertisement, please by email to the HR team at careerqlar.We look forward to receiving your application, regardless of skin color, religion, gender (identity), sexual orientation, race, national origin, age, disability or marital status.