IT Service Desk Technician

IT SERVICE DESK TECHNICIAN - 9 MONTH CONTRACT - INSIDE IR35

One of Loriens Dundee based Public Sector Clients are looking to hire an experienced IT Service Desk Technician to join their team on an initial 9 month contract.

Any Successful candidates will be required to be on site 2x per week in Dundee.

Experience

• Working in a busy, customer facing IT Service Desk environment
• Using a Service Desk tool to manage incidents, service requests, problems and assets.
• Supporting common office software, Microsoft Windows 10/11, Azure Services and applications, Windows Server 2012/2016/2019, Active Directory and Office 365 eg Outlook, SharePoint, One Drive.
• Experience of working to ITIL standards

Qualifications

• Educated to HNC level or equivalent in an ICT related discipline.

Skills & Knowledge

• Excellent communication skills.
• The ability to communicate with non-technical colleagues to resolve IT incidents remotely.
• The ability to remain calm under pressure.
• The ability to work on own initiative and prioritise and manage own workload.
• Troubleshooting and resolving IT Hardware problems.

Planning & organising

• Uses a methodical and systematic approach to make efficient use of time and manage workload.
• Recognises the need to be flexible to meet changing priorities.
• Priorities work effectively to meet deadlines and objective.
• Ability to plan and deliver own workload to meet the response times required by IT service level agreements for incidents and project timescales for IT development projects.

Team Working

• Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
• Ability to work collaboratively with other members of the IT Team to achieve desired outcomes.
• Contribute to service improvement within the IT Team including active participation at Team meetings.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.