IT SUPPORT

Join our team as a Junior/senior first-level IT technical support specialist
Are you passionate about providing exceptional IT support and solving technical issues? Do you enjoy helping users and ensuring seamless IT operations? We're looking for both Junior and Senior First-Level IT Technical Support Specialists to join our dynamic team! You'll be at the ForeFront of technical troubleshooting, offering top-notch support for end users, and helping to ensure smooth IT operations for our clients.

Key responsibilities

• Incident Support: Provide initial IT support for routine incidents, basic troubleshooting, and offer solutions for common IT-related issues
• Network Patching: Support network patching on-site and in technical rooms
• Microsoft 365 Support: Assist with Microsoft 365 applications including Teams, SharePoint, OneDrive, Planner, and To Do
• Mobile Device Management: Manage Mobile devices (registering, unregistering, checking device status, managing user profiles)
• Remote Access Troubleshooting: Investigate and resolve remote access issues, ensuring stable connections for users
• Certificate and Otp Registration: Assist users with signing certificates and One-Time Password (Otp) registrations
• File Sharing and Data Management: Provide support for file sharing, restoring files, and understanding drive purposes
• Data Deletion: Ensure compliance by deleting all data on key IT assets (PCs, servers, phones, etc.) according to internal guidelines
• Asset Management: Maintain an inventory of IT assets, including scanning barcodes, tracking software installed on devices, and managing asset life cycles
• Stock Monitoring: Track IT item quantities and proactively report potential shortages (e.g., PCs, printers)
• IT Asset Receiving and Sorting: Responsible for unboxing IT assets, sorting materials, labeling barcodes, and managing stock
• Videoconferencing and Hybrid Meeting Support: Provide assistance with videoconferencing, hybrid meetings, and web streaming setups

What we're looking for

• Languages: Strong knowledge of English and French
• Experience: Minimum of 2 years' experience working with the ServiceNow platform
• Technical Skills:
  • Proficient with Microsoft Windows 10 and 11
  • Solid knowledge of the Microsoft 365 suite (Teams, SharePoint, OneDrive, Planner)
  • Hands-on experience with Active Directory management (adding/removing users, resetting passwords)
  • Familiarity with Wipedrive and Webex

Additional skills and qualifications

• Strong communication skills and a team-oriented mindset
• Ability to troubleshoot technical issues effectively and quickly
• Proactive and organized approach to managing IT assets and stock.
• Knowledge of IT Hardware and software management

Why join us

• Diverse and Dynamic Environment: Work in a multi-cultural team and gain exposure to a wide range of IT services
• Career Growth: Opportunities for skill development and advancement
• Impactful Work: Be part of a team that ensures smooth operations for our clients, providing essential IT support and solutions

If you're ready to take the next step in your IT career and be part of a growing team, apply now and help us deliver top-tier IT support solutions!