IT Support

Technical Support Officer

We are looking for a 'people person' who has a good understanding of technology and most importantly, can explain technical solutions to a non-technical audience. Must be flexible, a good team player, and is able to work in our clients office based in Hampshire

TYPICAL ROLE RESPONSIBILITIES

• The primary responsibilities will be planning, scheduling and the setting up of multiple devices for both new & existing staff.
• Monitoring, managing, and responding to Service Desk calls logged by the Field Enquiry Line or received directly.
• Providing essential 'first line' support to our remote workers - this involves prioritising calls, diagnosing faults, researching effective resolutions, providing advice, setting up and dispatching replacement equipment, and maintaining records accurately and efficiently.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Liaising with other technical functions, to resolve queries in a timely manner, escalating critical issues where necessary

Essential Criteria

• Analytical and decision-making skills will be required, as will the ability to work independently with little manager input.
• Excellent communication skills with the ability to instruct and explain information simply to a non-technical audience.
• An awareness of data security principles
• A desire to learn, with evidence of proactively developing knowledge, skills, and behaviours.
• Ability to prioritise workload.

Desirable Criteria

• Experience in identifying, troubleshooting, and resolving user requests/incidents.
• Experience of working with a range of Microsoft 365 services

If this sounds like the role for you then do not hesitate to get in touch with me, Lynne Strang, for more information or simply click on the apply button.

Parity - Better Decisions: Better People

Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services.

We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position

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