IT Support Analyst - Hybrid working

Are you a tech-savvy problem solver who thrives in a fast-paced environment?

Equation Recruitment is proud to be recruiting on behalf of a dynamic and growing financial services provider for a brand-new IT Support Analyst position based in Milton Keynes. This is your chance to be part of a supportive, high-energy team making a real impact in the world of specialist lending.

The Opportunity

This is more than just a helpdesk role. You'll be:

• Managing and resolving IT support tickets for a team of 65 users
• Troubleshooting issues within bespoke internal systems used by brokers
• Supporting small-scale projects and IT process improvements
• Liaising with an outsourced IT provider to ensure seamless resolution of complex queries
• Driving efficiency and proactively escalating aged tickets

Location & Working Hours

• Hybrid working: Mondays and Thursdays from the Milton Keynes office; the rest remote
• Full-time: Monday to Friday, 9am to 5pm

Benefits

• Bonus scheme (up to 10%)
• Private medical insurance (Vitality)
• Life insurance (4x salary)
• 23 days holiday + bank holidays + 2 Christmas days
• Pension, wellbeing support & professional development

About You

You could be a perfect fit if you:

• Have experience in a service desk, IT support or helpdesk role
• Are confident troubleshooting and resolving technical issues
• Stay organised and calm under pressure
• Are a strong communicator who can manage multiple mini-projects and tech queries

You might also have:

• Worked with outsourced IT providers
• Experience in financial services or similar regulated sectors
• IT qualifications (CompTIA, ITIL, etc.)

Why This Role?

This is a newly created position within a collaborative team of 5, offering the chance to truly make the role your own. You'll join a company that values innovation, celebrates progress, and provides clear pathways for career development.

Ready to take your IT support career to the next level?

Apply now! Equation Recruitment will support you throughout the recruitment process, from application to interview preparation and offer negotiations.