IT Support Apprentice

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IT Support Apprentice Apply From: 27/02/2025 Learning Provider

Delivered by VELOCITY 1ST LIMITED

Employer

Velocity Academy

Vacancy Description

Your duties and responsibilities in this role will consist of:

• Providing IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner.
• Provide excellent customer service as the first point of contact for all IT-related service requests.
• Strong communicator in providing detailed written responses to people's requests, as well as clear articulate verbal responses when required.
• Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process.
• Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up-to-date.
• Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams.
• Knowing the right time to escalate issues to avoid delays in resolution.

Key Details Vacancy Title

IT Support Apprentice

Employer Description

Velocity Academy is a post-16 private education institution that was incorporated in 2014. Initially starting as a commercial training provider delivering health & fitness qualifications across the North of England, Velocity Academy has gained a reputation for service excellence. Now, as a private college institution, it delivers apprenticeship programmes from level 2 up to degree level. The academy works with a range of businesses offering apprenticeship recruitment, learning programmes, and self-funded courses, with a focus on innovative course designs including award-winning online virtual classrooms.

Vacancy Location

1 Long Lane SE1 4PG

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

Key Dates Apply From

27/02/2025

Closing Date For Applications

2025-03-:59:59

Interview Begin From Possible Start Date

2025-04-:00:00

Training Training to be Provided

Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:

• Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
• Address IT issues by prioritising in response to customer service level agreements.
• Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
• Support the roll-out of upgrades or new systems or applications.

For a full list of programme modules visit: velocity-pt.co.uk

Learning Provider

VELOCITY 1ST LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non-judgemental, Patience.

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