IT Support Engineer I, Operations Technology Solutions (OTS)

IT Support Engineer I, Operations Technology Solutions (OTS)

Job ID: Amazon Commercial Services Pty Ltd

Our IT Support Engineer in Amazon's Operations teams take care of the various IT systems at the heart of our operational sites.

As an IT Support Engineer, you'll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. Our team approaches work as seeing no job as too small and no challenge as too big!

You'll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you'll have learning resources to develop your career and technical skills at your own pace and earn industry-recognized qualifications.

Flexibility is a must for this role as the site operates across 7 days during the day and night.

Key Job Responsibilities

1. First level of technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines. You'll support multiple buildings around the area.
2. Allocating and maintaining IT equipment, managing multiple customer requests simultaneously.
3. Troubleshooting of IT related equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
4. Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.
5. Learning new technologies and participating in career development opportunities within the IT network.

BASIC QUALIFICATIONS

1. 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2. Experience troubleshooting integrated and interdependent computer systems
3. Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
4. High school or equivalent
5. Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
6. Work a flexible schedule/shift/work area, including weekends, days and nights.
7. Ability to lift 50 lbs /22 kgs, as well as to stand and walk for 10-12 hours at a time.

PREFERRED QUALIFICATIONS

1. CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
2. Experience in a dynamic environment with a high degree of customer service
3. Ability to explain complex IT concepts in simple terms
4. Ability to manage high priority projects