IT Support Specialist

We have an exciting opportunity for you to join our IT department! We're looking for someone with 1-2 years' IT helpdesk experience and is now looking for their next challenge.

Key responsibilities:

• Provide front line IT support dealing directly with employees and partners who have technical issues or requirements
• Proactive in monitoring and maintaining the computer systems and the network to ensure stability for the business
• Install and configure new computers as required
• Diagnose and solve hardware and software faults and liaise with external providers as required
• Analyse support calls to spot trends and underlying issues
• Undertake regular quality reviews to improve existing processes and systems in line with continuous improvement techniques to seek efficiencies and apply best practice to enhance the IT function
• Maintain and develop internal and external client service and relationships
• Manage time effectively to complete multiple tasks to appropriate deadlines
• Participate in non-standard projects and initiatives
• Create regular mail merges and liaise with the secretaries as required
• Contribute to team and firm wide initiatives
• Work in collaboration with the relevant team to share IT knowledge and ideas for improvement
• Assist with the induction process for new team members to ensure they are set up and become effective quickly
• Engage positively with the business and advocate the firm's values
• Take responsibility for own personal and professional behaviour
• Actively progress own learning and development
• Act with honesty, fairness and integrity in all dealings with clients, contacts and colleagues whilst respecting confidentiality and building trust

Continuing Professional Development:

• Identify own training needs and ensure these are met through appropriate learning
• Progress own Performance Development Review (PDR) appraisal and seek opportunities to develop new skills

General:

• Take ownership of work/assignments and improvement processes
• Take responsibility for following the firm's procedures
• Meet all targets set by the firm
• Maintain client confidentiality

Reporting, relationships & management:

• Report to the IT Partner and IT Manager
• Encourage and maintain regular contact with internal and external clients and Partners to ensure deadlines are met

Technical, training & skill levels:

• 2-3 years' IT helpdesk experience
• Good technical and compliance skills
• Maintain high standards of professional conduct and practice
• Understand and identify business risk
• Effective use of business tools
• Good project management skills
• Develop coaching skills
• Excellent communication skills
• Build relationships with internal teams
• Open to understanding client facing service areas: audit, business services, tax, theatre division, payroll
• Excellent client handling and relationship skills
• Seek innovative solutions with 'out of the box' thinking to deliver an excellent IT service
• Generate and implement new ideas to progress the business
• Good rapport building skills