IT Technician

£32,000
6-Month Fixed-Term Contract
Edinburgh (On-site)

A leading Law firm is seeking a full-time, office-based Local IT Technician for a six-month fixed-term contract in Edinburgh. The role involves providing high-quality first-line IT support, assisting with hardware and software management, supporting account administration, and helping deliver IT projects and office moves.

Key Responsibilities:

• Provide first-line technical support for incidents and service requests, meeting agreed service level targets.
• Respond to escalations from both internal tech support teams and the global service desk.
• Build and configure laptops for new joiners and as part of equipment replacements.
• Manage end-user hardware assets including laptops, desktops, monitors, peripherals, printers, and mobile devices.
• Maintain accurate records in the asset tracking system.
• Support account administration in Active Directory and other business applications.
• Assist with the setup and troubleshooting of audiovisual conferencing systems.
• Provide logistical support during office moves and assist in project delivery where required.

Skills and Experience Required:

• 1-2 years' experience in an IT service desk or similar technical support role required.
• Strong customer service orientation with a focus on clear communication and problem-solving.
• Experience with hardware management and basic networking principles is desirable.
• Ability to document actions accurately and follow established communication and escalation procedures.

If you consider yourself a team player with excellent communication skills, have a strong customer-first mindset, and can demonstrate the ability to manage competing priorities please apply!