IT TECHNICIAN Tech Operations Shoreditch, London Hybrid Remote

IT TECHNICIAN

We Realise Potential in Your Story

Based in the heart of Shoreditch, we are an award-winning digital content studio and media network who are currently on a quest to find an IT Technician to join our Tech Operations team. Is this your next opportunity?

As an IT Technician, you will be providing world-class tech support to LDS Group by email or in person. Logging all incidents, problems, and requests raised in the service desk. Proactively managing ticket updates, owning the ticket lifecycle through to resolution. Dealing with a wide range of technologies and personnel in a fast-paced, dynamic environment with rapidly changing requirements.

This is a great opportunity to enhance your career and support us to create a supportive, collaborative environment where great tech support happens seamlessly.

PERKS OF THE JOB

We are proud to be an award-winning workspace with employee wellbeing at the heart of everything we do. We offer hybrid and flexi-time working, mental health and wellbeing programmes, enhanced gender-neutral parental leave, interest-free financial support, and a digital nomad policy that allows you to work from abroad in two one-week blocks a year. Plus all the usuals such as pension contributions, annual leave, and office perks like free lunches, socials, yoga, and health treatments!

HOW YOU'LL SPEND YOUR TIME

• To take ownership of support requests, ensuring they are logged and updated in appropriate systems.
• To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated.
• Administration of identity platforms including Okta to set up user accounts and manage access permissions.
• Configure and build end-user devices in a timely fashion, for deployment at scale.
• Carry out day-to-day maintenance, administration, and support on end-user devices including laptops and mobiles/tablets.
• Contribute to the growing Tech Ops knowledge base, updating both internal and customer-facing documentation.
• Mentoring Junior Technicians and helping to create a supportive, collaborative environment where great tech support happens seamlessly.
• Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice.
• Maintain best practices and policies to ensure effective use of all infrastructure, data, communication, and storage systems together with maintaining required security standards.

WHAT YOU NEED TO SUCCEED
Skills matter, experience is useful, attitude is everything.

• Recent experience of working in a tech support role will be extremely useful, preferably in a media or tech business.
• Familiar with: macOS, iOS, Google Workspace, VC, and AV Systems.
• Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP.
• Strong troubleshooting skills, particularly around hardware, software, and networking.
• Focused and committed to providing excellent customer service through all levels in a fast-paced work environment.
• Ability to listen actively and work effectively as a team, with a willingness to diffuse high-tension situations with empathy.
• Enjoys working hard in a fast-paced environment, open to change, and able to shift gears easily and learn quickly when facing new problems.
• Able to build rapport quickly with end users from all different levels of the organisation. Ability to listen actively and show genuine empathy during sensitive interactions, diffusing high-tension situations comfortably.
• Able to work effectively, resourcefully, and independently as part of a team.

LITTLE DOT, BIG IMPACT

We're probably the biggest studio you didn't know was fuelling your favourite content. We've been one of the top dogs in the digital content space since 2013 (some would say, before its potential was even fully realised). We're proud to work with some of the hottest TV and movie studios, distributors, rights holders, sports federations, and brands in the business.

WE ARE COMMITTED

We are committed to fostering a diverse, inclusive, and equitable workplace at Little Dot that reflects our diverse digital audiences and communities we work and live in. We are committed to ensuring every employee feels valued and empowered to contribute their unique perspectives. We welcome candidates of all backgrounds, experiences, and identities to apply to our vacancies, and we strive to create an environment where differences are celebrated, and everyone has equal opportunity to thrive.