Italian Speaking Customer Service Administrator

Location: Nottingham (Hybrid)

Salary: £24,000 per annum

Type: Permanent

We are currently seeking a highly motivated Italian Speaking Customer Service Administrator to join our client s dynamic team on a hybrid basis in Nottingham. This is an exciting opportunity to work in a fast-paced environment where you will play a key role in providing outstanding customer service and supporting our client s operational processes.

Key Responsibilities:

• Handle customer queries and provide solutions in both Italian and English via phone, email, and other communication channels.
• Process orders efficiently, ensuring all customer requests are handled accurately and promptly.
• Manage returns and logistics/deliveries, ensuring smooth and timely resolution.
• Provide support across various aspects of customer service, including managing product inquiries and order tracking.
• Collaborate with internal teams to ensure seamless operations and customer satisfaction.

What We re Looking For:

• Native level fluency in Italian essential for managing Italian-speaking customer accounts.
• Previous customer service experience (preferably in a B2B environment).
• Strong Excel skills for tracking orders and managing data.
• Experience in order processing and understanding of supply chain operations.
• SAP experience is preferred but not essential.
• Strong communication skills, both verbal and written, in Italian and English.
• A proactive attitude and the ability to work independently in a hybrid setting.

This is an excellent opportunity for someone with a passion for customer service, who enjoys problem-solving and working in a team environment. If you are looking to work in a supportive and innovative company, we would love to hear from you!