Junior Support Analyst

• Dynamic environment within an advanced financial services firm
• Balance between office-based collaboration and remote work

About Our Client

The client is a leading European trading platform provider, offering cutting-edge technology solutions for equity markets. They are known for their innovative approach, market-leading infrastructure, and a strong presence in both the UK and EU financial services sectors.

Job Description

The Junior Support Analyst will be required to:

• Maintain and operate multiple exchange platforms, ensuring smooth daily operations.
• Provide first-line support via calls and help desk systems, escalating issues where necessary.
• Troubleshoot technical problems, gather information for effective issue resolution, and update documentation.
• Collaborate with internal teams to streamline processes, monitor live operations, and implement platform changes.
• Maintain data integrity for securities listings and compile outage reports as needed.

The Successful Applicant

The ideal Junior Support Analyst candidate is a proactive problem-solver with strong communication skills and a keen interest in financial markets. Technical experience with platforms like Unix/Linux, SQL databases, and scripting are favourable.

What's on Offer

The successful candidate will work in the City of London and receive a competitive salary, hybrid and flexible working options, private medical insurance, a discretionary bonus, and a comprehensive benefits package, including enhanced parental leave, an electric car scheme, and career progression opportunities within a collaborative environment.