Junior/Mid-level Peppered Consultant (UK)

Junior/Mid-level Peppered Consultant (UK) About the Role

We are looking to grow our Professional Services team with an additional Peppered Consultant (PC). The PC is part of the Customer team and also works closely with both the Customer Success Managers and the R&D team to offer paid services to our growing number of clients.

Including you, the team will consist of:

1x Lead
3x Customer Success Managers
3x Peppered Consultants

The Peppered Consultant (or 'implementation consultant') has an interesting role: seen as a very technical person, almost a developer, from the point of view of our clients, but to our Research & Development (R&D) team they bring forward the client's perspective. The PC could be described as someone that is a professional puzzle solver, while also being able to create new pieces of the puzzle if needed.

Liesanne, our Lead Customer team shares:

"What I genuinely value about our work is that our efforts are immediately evident online for the global audience to view. This isn't just about the visual impact; it's also about facilitating an intuitive journey for visitors and helping our clients adapt their usage of the SaaS platform."

As we are in an exciting period of growth (now active in 6 countries), we expect to expand the team further. This will look like bringing onboard design, development and of course more Peppered Consultant to the team. It could also be that we'll move into training-the-trainer as we look into working with partners.

The Peppered Consultant is instrumental in ensuring a smooth transition for new clients as they begin their journey with our SaaS products and existing clients as they expand the use of them. The Peppered Consultant is responsible for guiding clients through the initial setup, training, and integration processes, ensuring a seamless and positive initial experience. The PC implements planning & ticketing systems, as well as updates, through coding.

Clients may call on the Peppered Consultant for updates; when they need support with a redesign, adding more of our SaaS products, or when we roll-out new modules within their licence fees. The Peppered Consultant works closely with the Customer Success Managers who will handle the project management and support with all client communications.

As a Peppered Consultant, you are the bridge between our clients' needs and our technical solutions, translating complex processes into easily understandable steps for our clients.

English: C1 or C2

Responsibilities include:

• Setup & Configuration: Assisting clients with the initial setup and configuration of our SaaS products to align with their specific needs and objectives.
• Product Training: Conducting comprehensive training sessions for clients, ensuring they're comfortable with the platform's features and functionalities.
• Resource Provision: Providing clients with relevant resources, guides, and best practices to kickstart their journey.
• Integration Guidance: Assisting with the integration of our SaaS product into the client's existing systems or workflows.
• Feedback Loop: Gathering early feedback during the onboarding process to identify potential areas of improvement in the product or onboarding methodology.
• Success Benchmarking: Setting initial success metrics and benchmarks with clients, ensuring they start on the right path.
• Inter-department Coordination: Collaborating with the Customer Success and R&D teams to ensure a holistic onboarding experience and to address any technical challenges during the initial phases.

Bonus points if you have

• An understanding or strong passion for the arts and culture industry.
• Familiarity with (or not being afraid to learn) light coding including CSS-settings.
• Previous experience in a similar role for a SaaS product.
• A degree in a relevant field.
• Language proficiency in the Dutch language.

What's in it for you?

• Work in a fast-growing scale-up, with an exciting perspective and potential for further international growth.
• CultureSuite is a company that is active and specialised in one of the most beautiful sectors - culture (theatre, art, music, film, museums).
• A laptop at your disposal (which can be used for private use as well).
• Pension Programme: A contributory pension scheme with a 50/50 company-employee contribution.
• A comprehensive health insurance package post probation period, which includes health checkups.
• Work (mainly) remote.
• Official parental leave: to help balance family and work life.
• In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times.

We're an equal opportunity employer and diversity is extremely important to us. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, or disability status.

We're committed to removing invisible barriers. We are happy to make any adjustments we can to better support you.

Your Location

We are a hybrid/remote team based in the UK and Netherlands. Candidates must be legally authorised to work within the UK or Netherlands without the need for CultureSuite's sponsorship for an immigration-related employment benefit (i.e. work visa, work permit, etc.).

We value face-to-face interactions to achieve our mission and bring out the best in each other, and so a willingness to travel is highly desirable.

How to apply

If this sounds like the next step you've been looking for in your career, please send us your CV and a cover letter telling us about your experience and what makes you right for the role (paying close attention to the responsibilities and language proficiency sections above).