Lead Business Analyst

Position: Lead Business Analyst

Contract Type: Permanent

Location: Ryton on Dunsmore - Hybrid working (3 days in the office)

RCS Grade I

Why choose DHL eCommerce UK?

Want to work for one of the UK's best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4 th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more, as well as pension, enhanced family leave, childcare discounts, employee assistance programme, and more!

About the role:

Lead the Business Analysis competency across DHL eCommerce UK to ensure all members of the Business Analysis competency are performing at the requisite levels and have the necessary development opportunities across both learning on the job and structured training in order to develop their careers and skills in line with business outcomes. Lead teams to develop and administer IT business systems analysts plans and processes to provide information systems aligned with users' needs, business requirements and specifications, and consistent with organization's information systems in line with business strategy and objectives, and Group guidelines and policies. Where required, take leadership roles on critical pieces of work to ensure the necessary standards of outcomes are delivered.

• Lead the Business Analysis competency across DHL eCommerce UK to ensure all members of the Business Analysis competency are performing at the requisite levels.
• Ensure the ongoing development of resources within the Business Analysis competency to the required standards in order to support career development.
• Support administration of IT business systems analysts plans and processes to provide information systems in line with business requirements and specifications.
• Where required on high-profile and/or complex programmes, interpret specifications and contribute to designing functional designs.
• Conduct analysis of alternate designs to identify risks and benefits.
• Reconcile information for analysis of costs/benefits of potential actions or solutions to establish their viability/ROI.
• Assist to assess project impact of system changes on users and internal and external customers and stakeholders.
• Define software testing and debugging plans to ensure functionality and quality.
• Develop test plans and scripts based on functional requirements and execute test scripts using testing tools.
• Write user documentation based on functional requirements.
• Identify and resolve recurring issues, and suggest modifications for business systems analysts work methods focusing on increasing effectiveness and efficiency.
• Provide functional guidance, advice or training to less experienced positions.
• Work with senior stakeholders to identify development plans for Business Analysts and put in place a viable career development framework for all members of the competency.

The ideal candidate will have:

• More than 4+ years experience in a similar leadership role.

What about career development?

We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL Parcel.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV.

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We're committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.