Lead Product Manager (Customer & Safety)

Our Product Team is growing, and we are looking for new leadership talent to join us on our journey!

As a Lead Product Manager in the Customer & Safety Product area, you will be an experienced people leader and iGaming professional, expected to lead a team of Product Managers in defining and driving the product roadmap. You will report directly into the Head of Product and work with them & Engineering Leadership to deliver value through a customer-centric approach. The Customer & Safety comprises 'Customer Onboarding', 'Fraud & Risk' and 'Back Office' Product teams.

The ideal candidate will combine Product Management experience alongside their leadership skills, strategic thinking, stakeholder management, data-driven decision-making, and a strong customer focus in order to enhance the Casino experience for our customers.

Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to impact an organization's growth and are craving responsibilities. It also means having lots of fun!

Your daily tasks will be

• Defines & drives product roadmaps for multiple product areas.
• Directly manages and mentors a team of product managers, supporting their growth.
• Fosters a strong product culture across the teams they lead.
• Engages with key stakeholders, including customers, partners, and internal teams, to gather feedback and ensure product alignment with market needs.
• Manages stakeholder expectations and resolves conflicts to keep teams aligned.
• Communicates trade-offs clearly, balancing business goals, technical feasibility, and user needs.
• Leads multiple product teams, ensuring execution is aligned with company goals.
• Aligns execution with company goals, influencing broader roadmap decisions.
• Champions a customer-centric approach across the product development process; leads to deliver exceptional customer experiences.
• Leads execution of key product initiatives across multiple teams.
• Develops best practices for prioritization, decision-making, and execution at scale.
• Works closely with cross-functional teams to refine requirements and scope.
• Builds strong relationships with cross-functional partners (engineering, design, marketing, sales, and customer success).
• Communicates team progress, risks, and challenges to senior leadership.
• Defines key product metrics and KPIs for multiple initiatives.
• Uses data to validate product decisions and measure success.
• Ensures products meet regulatory requirements and industry standards.
• Advocates for best practices in product management, user research, competitive analysis, and data-driven decision-making.

What we expect from you

Essential

• Strong experience in regulatory compliance within iGaming.
• Experience with customer onboarding journeys and different customer acquisition channels.
• At least 3+ years of experience in a product management role (or close exposure) with the ability to deliver value across a complex portfolio of products.
• At least 3+ years of people management experience, with the ability to coach and develop a team.
• Customer centric: driven by seeking to understand customers better, their behaviours and the link to business.
• A team player - works with others across the organisation to get things done.
• Strong stakeholder engagement and communications skills.
• Effective communicator: develops and delivers multi-mode communications to fulfil the needs of different audiences.
• Good presentation skills with the ability to convey key messages to diverse and wide audiences.
• Openly curious: willing to question preconceptions and bring new ideas.
• Data driven, led by the appropriate use of data to get to insight and drive decision making.
• Critical thinker: looking at the numbers, trends and data and come to new conclusions based on findings.
• Proactive and independent thinker with proven ability to deliver from start to end.
• Outcome focused: committed to principles of an outcome led operating model.
• Excellent written and verbal English.

Highly Desired

• Knowledge and experience with process & document management tools, such as Jira or Confluence preferred.

Benefits that support your growth, well-being, and work-life balance

• Generous learning & development package: personal development opportunities & trainings, company-wide knowledge sharing & trainings.
• Opportunity to Invest: Become a part of the Group's venture fund, Slice of Yolo, and invest in our future.
• Well-Being Focus: Monthly sports allowance, in-house gym, relaxing sleeping pods at HQ, three wellness days per year, generous sick leave, mental health support through Siffi, and private health insurance.
• Celebrating Together: Birthday day off, additional paid vacation days for personal life milestones (like your child's first school day, marriage, and more).
• Recognition for Milestones: Enjoy tenure-driven benefits to celebrate your personal and professional journey with us.
• Comfortable Work Environment: Cozy offices with an in-house cafeteria, an abundance of fresh fruit, snacks, drinks, and a positive atmosphere.
• Exclusive Discounts: Access to discounts at Yolo Partners' ventures, including Yolo Squash, Shang Shi, and various restaurants and cafes.
• Unforgettable Events: Attend legendary events and network with colleagues across the entire Group.
• Temporary Remote Working Options: Enjoy flexibility with opportunities to work remotely.
• Free Parking: Office parking available on a first-come, first-served basis.

If you feel excited and want to hear more, don't hesitate to apply, we will sort everything out as we go!

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 1000+ Yoloers from 60+ different nationalities around the world, Yolo's disruptive DNA is matched only by a desire to take everything we work on 'to the moon'.