Legal Manager - Estate Planning

Legal Manager - Estate Planning
From £32,000 plus excellent benefits (Work Level 6A)
Full time, 37.5 hours. Monday-Friday
Bristol, Almondsbury - hybrid working with 3 days a week in the office

Due to continued growth of the department, we're looking for a legal manager to join our estate planning team at Co-op Legal Services.

In this role, you'll manage a team of legal case managers, using MI to monitor performance and manage delivery to make sure internal targets are being met and that we're providing the best service for our clients. We'll look to you to role model an inclusive leadership style, supporting individual colleagues' development, and having challenging conversations where required. If you have the skills we need we can offer you the chance to develop your skills and build your career within an innovative and ethical legal business.

What you'll do

1. line manage a team of 8-10 legal case managers, conducting regular 121's, case progression meetings, and performance conversations, and supporting individual development
2. interpret and prepare MI to support effective decision making and identify improvements to the service
3. review capacity management and allocate cases to ensure effective day to day delivery
4. handle and resolve client complaints
5. maintain accurate HR records
6. work collaboratively with a wide range of colleagues across the business, including the senior team leaders

This role would suit people who have

1. previous experience of leading a team within the legal industry
2. the ability to drive team targets in a fast-paced environment
3. excellent communication skills with the confidence to manage difficult conversations
4. strong relationship building skills at all levels

Why Co-op?

Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:

• a pension with up to 10% employer contributions
• incentive scheme up to 10% after probation
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• wellbeing benefits to support your physical financial and mental health
• coaching, training and support such as study leave, to help you develop your skills and progress your career
• discounts on Co-op products and services

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.