Life Science Customer Experience Specialist

Join Our Team as a Life Science Customer Experience Specialist!

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! Our client is seeking a Life Science Customer Experience Specialist to join their dedicated team in the heart of Canary Wharf. This is a temporary, full-time role (37 hours per week, Monday to Friday) with a hybrid working pattern - only 8 days a month in the office!

Role Overview:
As a key member of the Customer Experience Centre (CEC) team, you'll be at the forefront of delivering high-quality service and resolving customer inquiries effectively. You'll work collaboratively with various stakeholders to ensure a seamless customer experience across multiple channels.

What You'll Do:

1. Provide outstanding customer service to both internal and external customers.
2. Resolve queries at the first point of contact, clearly explaining next steps when necessary.
3. Monitor unresolved inquiries, ensuring timely follow-ups and escalation when needed.
4. Collaborate with colleagues at all levels to gather information and provide accurate responses.
5. Use data-driven insights to improve service delivery and enhance customer self-service options.
6. Maintain robust records and documentation, adhering to standards for data protection and quality assurance.

Key Responsibilities:

1. Deliver high levels of service in every interaction.
2. Take ownership of inquiries, ensuring they are resolved efficiently.
3. Support continuous improvement initiatives within the Customer Experience Centre.
4. Train and guide team members in specific areas over time.
5. Contribute to gathering user feedback for service development.

Why Join Us?
In addition to an exciting role, we offer a fantastic benefits package, including:

1. Weekly pay every Friday
2. Easy timesheet accessibility with mobile support
3. Up to 29 days annual leave
4. Discounts at major retailers and over 150 high street stores
5. Free eye-care vouchers and discounts for VDU glasses
6. Access to well-being platforms
7. FREE access to LinkedIn Learning courses (thousands of courses available!)
8. Temp of the Month awards to celebrate your hard work
9. A dedicated consultant to support your job search and provide expert interview tips

What We're Looking For:

1. Strong communication skills and the ability to interact confidently with customers.
2. A proactive mindset with a commitment to continuous improvement.
3. Resilience in managing fluctuating workloads.
4. A collaborative spirit and a "one team" approach to service delivery.

If you're ready to embark on a rewarding journey in the life sciences sector and make a real impact on customer experience, we want to hear from you!

Apply now and take the next step in your career!