Live Operations Executive

LIVE OPERATIONS EXECUTIVE
London Victoria Head Office, Hybrid, 2/3 days a week in the Office
£30 - £32k + Bonus + Share Options
Monday - Friday role, 40 hours a week, 10am-7pm (Hours may flex)

WHO ARE SESSIONS?
A growth platform for original food brands & experiences.

Creators in food.
Challengers in brand development.
Leaders in licensing.
Disruptors in franchise.
Originals, in everything.

Founded in 2020, we're on a mission to bring nonstop originality to food lovers across the UK. Our diverse brand portfolio features beloved names like SoBe Burger, Little Bao Boy, and Rudis. We also collaborate with major brands, including Netflix, to create unique food experiences-most recently, bringing Squid Game to life with our Korean Chicken Burgers.

Sessions has launched and scaled 11 food brands, partnered with 300+ licensee kitchens, and delivered over 3 million orders. We're reinventing food.

Our team is led by former executives from Deliveroo, Brewdog, and Soho House, with backing from industry leaders Imbiba and Guinness Ventures.

We are Agile - Customer-obsessed, adapting quickly to meet their needs
We are Ambitious - We create on-trend brands and aim to be tastemakers
We are Fun - Playfulness is at the heart of our culture
We are Data-Driven - We challenge assumptions and focus on insights

THE ROLE

We are looking for a committed individual to join our Live Operations team as an executive. This is a junior role ideal for a recent graduate or someone with a passion for hospitality looking for their next move in a start-up. The role will be responsible for ensuring our restaurant partners have a great experience with Sessions and can execute our brands to a high standard.

This role will sit right at the centre of the business, working collaboratively with other teams and our partners to continuously improve how we do things. Identifying problems, creating solutions, and implementing them rapidly. The role will also work closely with our tech and data teams and so will build up a strong technical knowledge.

Sessions moves fast and has a strong commitment to quality experiences for food lovers, and we need someone who shares that passion.

A significant proportion of this role will be directly responding to queries and fulfilling customer requests, and so a commitment to customer service is essential.

RESPONSIBILITIES

Partner Operators Support:
- Responding to customer queries and solving inbound requests from our restaurant partners. This includes calls, and so you will need to be confident on the Phone.
- Providing 'outbound' communications to Partners to support Sessions internal teams as they communicate important updates on everything from menu execution to tech updates.
Consumer Data:
- You will help build an 11 customer experience, informing what good looks like and gathering customer feedback to constantly improve our offering.

Launches:
- Support the Sales and Culinary teams on new partner launches.
️Technical:
- Working closely with our technical teams to resolve issues in a coordinated manner and implement technical improvements.

️ Project Work:
- Support the team lead on cross-functional projects and streamlining operational processes.
- A little bit of everything! At Sessions we all wear many hats, which is part of the fun!

WHAT YOU'LL NEED

Degree from a top university or equivalent, 2:1 or higher
Action-driven individual able with a strong work ethic who is willing to get stuck in
Ambitious with a drive to join a fast-paced, high growth company
Well-rounded individual able and willing to flex to take ownership where necessary outside of their areas of core responsibility
A quick learner who wants to understand multiple areas of the business in detail
Charismatic and energetic with a passion for food
Right to Work in the UK

BENEFITS
Financial Wellbeing

Bonus Scheme - Bi-annual OKR based Bonus Scheme
Payday on Demand - Get paid for days worked whenever suits you.
Expense Card - Get a company card so you're never left out of pocket.

Social, Mental & Physical Wellbeing

25 Days Holiday + Bank Holidays - freedom to switch bank holidays
️ Healthcare Cash Plan - 24/7 GP services & medical reimbursements.
Volunteering Day - A paid day to support a charity.
Employee Assistance Programme - Support for health, finance, and legal matters.
Socials - Weekly team activities, from sports days to movie nights.
Dog-Friendly Office - We love your furry friends!
Wear What You Like - Express yourself, no suits required.

Technology Perks

Laptop - Choose between Apple Mac or Windows.
Company Phone - Apple iPhone and SIM (where needed).

Progression & Development

High Growth Start-Up - Be part of an exciting, fast-scaling company.
Management & Leadership Training - Regular sessions to level up your skills.
Be Inspired - Work alongside industry legends from Deliveroo, Brewdog & Soho House.
️ Professional Development Support - We fund work-based qualifications and memberships.

Join us as we change the face of hospitality.

Sessions is a Living Wage & Equal Opportunity Employer. We review applications anonymously-hiring based on experience and skills alone. Everyone is welcome, regardless of background, gender, neurodiversity, or any other factor.