Loyalty Transformation Analyst

Job Description - Loyalty Transformation Analyst ()

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

The International Premium Products & Benefits team is responsible for delivering and enabling transformational growth opportunities through expertise and solutions for our customers, our markets and our partners. We do this by delivering best-in-class premium products, capabilities, customer experiences and partnerships to drive revenue growth and margin expansion.

The Loyalty Transformation Analyst will collaborate with international market teams, Technology, Product, Digital & Analytics, and Loyalty enterprise-wide functions, to define and lead large scale, multi-market Loyalty initiatives as part of the Loyalty Transformation agenda. Key responsibility will be to implement a multi-year platform migration for both Consumer and Commercial across our 20+ International proprietary markets.

How will you make an impact in this role?

• Define the loyalty requirements for an international multi-market digital platform migration
• Partner with teams to define and complete discovery of the platform migration roadmap for 2025 and beyond
• Drive execution and implementation of migration strategy ensuring technology teams meet our and market needs, desired customer experience, and adhere to local regulatory, compliance and risk requirements
• Drive required internal communication and governance relating to key objectives
• Partner with internal cross-functional collaborators to ensure key milestones are met
• Identify issues and risks and raise to governance forums for the removal of obstacles

Minimum Qualifications:

• Experience working with technical backend platforms
• Strong project management skills and experience delivering complex projects involving multiple stakeholders and cross business unit efforts
• Ability to execute and understand technical platform nuances to devise and deliver optimal market customer experiences
• Strong verbal and written communication to clearly translate business needs into technical requirements
• Comfortable working with a variety of internal partners to achieve goals and resolve issues
• Attention to detail and proven ability to drive results and ensure flawless execution
• Positive team player with superior listening skills and the ability to adapt to shifting or changing priorities
• "Roll-up your sleeves" attitude, proactive growth mindset, and passion to learn and win
• Understanding of international landscape, including market & cultural nuances a plus

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.