M365 Business analyst

M365 Business analyst
Shape the future of digital workplace solutions as a Senior Business Analyst in a dynamic and innovative environment!
We are looking for a Senior Business Analyst to join our Digital Workplace & Services Desk (DWP&SD) team. This role will involve supporting stakeholders and ensuring alignment between business needs and technical solutions during the Think, Build, and Run phases.

Role
Think:

• Translate executive-level needs into actionable initiatives aligned with enterprise architecture.
• Convert strategic changes into projects and analyze their impacts.
• Define high-level IT requirements for further detailing by functional analysts.

Build:

• Manage projects and ensure requirements translate into technical solutions.
• Support testing, change management, and SLA/OLA drafting.
• Train trainers and provide input for user manuals.

Run:

• Acquire technical knowledge of applications in your domain.
• Contribute to the evolution of enterprise architecture and promote best practices.
• Deliver post-go-live support and identify improvements.
• Mentor analysts and stay updated on ICT trends and advancements.

Profile

• Master's degree or equivalent experience.
• At least 5 years of relevant experience as a Business Analyst in complex environments.
• Expertise in ICT analysis methods and business-critical processes.
• Experience in Service Desk ICT, request management, M365/O365 solutions, and workplace solutions.
• Knowledge of workflow management (ServiceNow) and identity and access management (SailPoint IdentityNow).
• Strategic and conceptual thinking with a keen eye for opportunities.
• Strong analytical skills and problem-solving capabilities
• Pragmatic, proactive, customer-oriented, and results-driven.
• Motivating leadership skills.
• Proficient in Dutch or French, with a good passive understanding of the other national language and a strong command of English.