Major & Complex Loss Director

An exciting opportunity has arisen for a Major & Complex Loss Director to join a world-leading loss adjusting firm. This senior leadership role will be instrumental in driving the strategy, growth, and technical excellence of the Major & Complex Loss (MCL) division, overseeing high-value, multi-million-dollar claims across multiple regions and industries.

As a key figure in the business, you will provide technical oversight, client relationship management, and operational leadership while ensuring the highest standards of service delivery. This is a role for a dynamic leader who can influence and inspire teams, maintain strong client relationships, and contribute to the global expansion of the MCL division.

Key Responsibilities: Leadership & Strategic Growth

1. Define and implement the global strategy for the Major & Complex Loss division, aligning with business objectives.
2. Develop and expand the firm's presence in key markets, identifying growth opportunities and revenue streams.
3. Lead and mentor a high-performing team of senior adjusters and technical specialists across multiple territories.
4. Collaborate with regional directors and executive teams to drive operational efficiency and best practices.

Technical Excellence & Claims Oversight

1. Act as a subject matter expert on major, complex, and catastrophic losses, providing technical direction on high-value claims.
2. Oversee and manage complex commercial, industrial, energy, and specialty claims exceeding multi-million-dollar thresholds.
3. Ensure adherence to global regulatory standards and client service agreements, maintaining the company's reputation for excellence.
4. Lead post-loss investigations, forensic analysis, and policy interpretation, ensuring technical accuracy and robust decision-making.
5. Build and maintain relationships with insurers, reinsurers, corporate clients, and brokers.
6. Represent the firm at industry conferences, seminars, and client meetings, acting as a thought leader in the MCL space.
7. Drive business development initiatives, securing new contracts and enhancing client retention.
8. Lead catastrophe response strategies, deploying teams and resources effectively during major events.

Experience & Expertise

1. Proven track record in major and complex loss adjusting within a global loss adjusting firm, insurer, or specialist claims consultancy.
2. Strong expertise in handling large-scale, multi-million-dollar claims across sectors such as property, construction, energy, engineering, marine, and business interruption.
3. Extensive knowledge of international insurance markets, policy wordings, and loss adjustment processes.
4. Experience managing large teams and overseeing complex claims portfolios across multiple jurisdictions.

Qualifications & Skills

1. ACII, CILA, CPA, or equivalent professional qualification (highly desirable).
2. Exceptional leadership and strategic management capabilities.
3. Strong client relationship management skills with experience in securing new business.
4. Ability to operate at C-suite level, engaging with senior stakeholders and industry leaders.
5. Willingness to travel globally for client meetings, site inspections, and catastrophe response deployments.

What will you get?

1. Executive-level salary + performance-based bonus.
2. Comprehensive benefits package, including pension, healthcare, and car allowance.
3. Global exposure, working with a prestigious client base and industry-leading professionals.
4. Career progression opportunities within a dynamic and expanding international firm.
5. Flexible working options with a hybrid and international remit.

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