Managed Service Analyst

Livingston Hybrid

Bright Purple are on the lookout for an experienced IT professional who has experience with B2B support to join our client's Livingston office. You will be joining a close-knit Managed Services team who support operations both internally and externally.

As well as a competitive salary of £40,000 - £55,000 depending on experience, benefits include:

1. Flexibility, work from home 3 days per week
2. Employee health and wellbeing support
3. Career progression opportunities

What you'll be doing:

1. Liaising with clients, customers and data centres
2. Monitoring, checking, and completing daily processing and batch tasks
3. Running control reports
4. Supporting software and deploying applications
5. Meet operational SLAs

What we are looking for:

1. Experience working in a similar role, with knowledge of ITIL
2. B2B support with strong client engagement skills
3. Good knowledge of SQL Server and PowerShell
4. Knowledge of Relational databases
5. Able to work as part of a team, and communicate with people in the business and externally who are in other locations

This is a hybrid role, with two days per week being onsite in Livingston therefore we can only consider candidates who are within travelling distance. Please note this role also does include a shift pattern, as well as an on-call rota (with additional remuneration for this) which we are happy to go into further detail about.

Apply today for immediate consideration.

Bright Purple are an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.