Manager-Project Governance ServiceNow Implementation- Telecom OSS/BSS Domain London

Manager-Project Governance ServiceNow Implementation - Telecom OSS/BSS Domain London Lead Consultant

Role - Principal Consultant
Technology - Project & Program Governance - ServiceNow (Telecom OSS/BSS)
Location - London, UK
Business Unit - CMTADM
Compensation - Competitive (including bonus)

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role
In the role of a Principal Consultant, you will anchor the engagement effort for a large ServiceNow transformation and migration program, all the way from business process consulting and problem definition to solution design, development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes and deliverables. You will anchor business pursuit initiatives, client training, and in-house capability building. You will have the opportunity to shape value-adding solutions that enable our clients to meet the changing needs of the global landscape. You will proactively identify opportunities for further expansion or improvement of services delivered to the customer.

Required

• Proven experience (typically 5+ years) in leading/managing complex IT programs and projects, with a significant focus on large ServiceNow implementations and enhancements
• Experience in handling transformation programs for Telco Service Operations
• Understanding of customer centricity, Telecom BSS/OSS domain, integration, cloud, and migration concepts
• Managing service quality, delivery quality, and improvement initiatives
• Strong knowledge of Agile delivery methodology
• Ability to manage multiple priorities and work effectively under pressure
• Experience working with cross-functional geographically dispersed teams and managing stakeholder expectations
• Proficiency in project management tools (e.g., Jira, Microsoft Project)
• Experience in pre-sales, program initiation, and change management processes

Personal
Besides the professional qualifications of the candidates, we place great importance on various personality profiles. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the next phase of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.