Membership Manager

The Ethical Tea Partnership (ETP) are looking for a Membership Manager to join our Communications team. The role will be reporting to the Head of Communications.

Location: E2, near Bethnal Green (London). Hybrid, minimum 3 days in the office.

Salary: £40,000 to £45,000 per annum, depending on experience + company benefits. Permanent contract.

Hours: 37.5 hours per week (full-time), Monday to Friday.

The role

The Membership Manager will play a critical role in driving new membership to ETP, managing and retaining existing members, and enhancing the overall membership experience. This dynamic role combines business development, relationship management, and operational oversight to ensure the ETP's membership base thrives and aligns with our mission.

• Reporting to: Head of Communications.

Responsibilities

Membership growth and development

• Conduct research to identify and understand potential new member organisations in the tea supply chain.
• Develop tailored marketing materials, including PowerPoint presentations, one-pagers, and proposals.
• Represent ETP in meetings with prospective members to articulate the value of joining the partnership.
• Drive new member onboarding, ensuring a seamless and effective process.

Membership management and retention

• Act as the first point of contact for member queries, providing excellent service and timely responses.
• Conduct regular check-ins with members to understand their needs and priorities.
• Collaborate with internal teams to adapt ETP's offerings based on member feedback and emerging industry trends.
• Develop metrics to measure membership engagement and continuously monitor and report on these metrics to senior management and the Board.
• Lead the implementation and oversight of ETP's CRM system to improve member engagement tracking and data management.
• Oversee data collection processes, including compliance with ETP's membership criteria.

Horizon scanning and partnerships

• Support the identification of potential partnerships to bolster ETP's fundraising and broader impact.
• Monitor trends and opportunities in the sector to inform strategic priorities and member engagement.

Marketing and communications

• Develop compelling marketing and communication materials tailored to potential members.
• Collaborate with the Communications team to ensure consistent and impactful messaging.
• Support the Head of Communications in the implementation of the overall communications and marketing strategy.
• Support the development of thought leadership pieces, contributing to annual reports, and ensure high-quality written outputs.
• Manage, upload, and maintain website content effectively, ensuring accuracy and alignment with organisational branding and messaging.
• Plan, organise, and execute events, including forums and conferences, ensuring seamless delivery and high attendee satisfaction.

Required skills

• Have the right to work in the UK and reside within a commutable distance to our London office in Bethnal Green.
• Proven experience in B2B sales, ideally within a membership organisation and agricultural supply chains.
• Proven relationship management, networking and business development skills, preferably within the sector, or agricultural supply chains.
• Approximately 5+ years experience in a Membership space, or in other relevant roles such as in Account management, Sales Account management or Corporate Relations.
• Strong understanding of the issues and dynamics in agricultural supply chains and membership organisations.
• Excellent presentation, listening and negotiation skills.
• Strong verbal and written communication abilities, with fluency in English required and proficiency in additional languages, such as German or Arabic, considered an asset.
• Proven ability to work independently as a self-starter, demonstrating a dynamic, driven mindset with strong lateral thinking skills to solve problems creatively and effectively.
• Strong experience in event management and delivery, including planning, organising, and executing forums, conferences, and other high-profile events.
• Demonstrated ability to manage multiple accounts and projects simultaneously, while maintaining attention to detail.
• Willingness and ability to travel both within the UK and internationally as required for the role.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office applications.
• Experience delivering client-focused solutions to private sector needs within a mission-based organisation.
• Experience with design tools, including the Adobe Creative Suite.
• Knowledge of corporate social responsibility in supply chains.

What we offer

• 28 days of paid holiday, excluding bank holidays
• Flexitime and hybrid work.
• Life insurance
• Medical insurance after 6 months
• Udemy license and other training, support, and development opportunities
• Wellbeing support, financial and legal advice, and savings and discounts through our Employee Assistance Programme
• Season ticket loans
• Cycle to work scheme

How to apply

To apply for this position, please submit your online application form through this website and ensure you include your CV and a cover letter (maximum of 1 page) outlining your motivation for applying and relevant experience.

Closing date for applications: 19th of February

Interviews will be conducted on a rolling basis, starting with a virtual interview as the first stage, followed by an in-person interview at our London office in Bethnal Green for shortlisted candidates.

We welcome and encourage applications from people of all backgrounds. We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected, regardless of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or any other non-merit factor.

If you have any questions about this recruitment or the position, please don't hesitate to reach out to our recruitment team at .