Microsoft Dynamics 365 CRM Systems Manager

Dynamics 365/CRM Manager - Doncaster

Hybrid working - 2 days per week onsite

Salary - £60,000 - 85,000

Microsoft Dynamics 365/CRM Systems Manager required for a leading client based in Doncaster. My client is currently seeking a Microsoft Dynamics CRM Systems Manager to come on board to Collaborate with the IT department and diverse project teams to develop and improve the Microsoft Dynamics CRM system, focusing primarily on Sales and Customer Care functions while supporting other areas as needed.

Take responsibility for identifying opportunities for improvement, defining requirements, and managing the design, development, and deployment of solutions. Serve as a primary liaison between IT and business functions, ensuring processes, systems, and change initiatives align with organizational needs and adhere to IT standards and strategy. Build and maintain strong relationships with key stakeholders to drive effective change and promote adoption across the business.

Key skills,

Strong Microsoft Dynamics CRM Systems Manager experience
Proven experience in maintaining and enhancing Microsoft Dynamics systems and associated processes.
Skilled in gathering requirements, analysing problems, designing systems and processes, and conducting acceptance testing.
Demonstrated ability to engage stakeholders effectively and deliver comprehensive training and support tools.
Enthusiastic, self-driven, and solutions-oriented mindset.
Strong interpersonal skills with the ability to influence, persuade, and collaborate effectively.
Exceptional numeracy skills and proficiency in verbal and written communication.
Keen attention to detail, with a methodical and disciplined approach to investigating and resolving issues.
Experience leading large-scale Microsoft Dynamics transformation projects.
Extensive Functional Consultant expertise within Dynamics 365 CE/CRM and related ISVs, such as Loqate, DCP, SMS providers, appointment booking solutions, and integrations.
Proven track record of driving successful implementations through deep understanding of Dynamics 365 CE/CRM capabilities and constraints.
Expertise in customizing and delivering Dynamics solutions in at least two of the following areas: Customer Service, Sales, or Marketing.
Adept at working closely with business teams, with a proven ability to challenge and influence effectively when needed.
Skilled at translating complex technical concepts into clear, accessible language for non-technical stakeholders.

Interested? Please submit your updated CV to Olivia Yafai at Crimson or immediate consideration.

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