Microsoft Dynamics Business Central (BC) Support Roles // Remote

Microsoft Dynamics Business Central (BC) Support Roles Remote (AH-44)

Location Remote work, England Sector IT Salary £30,000.00 to £50,000.00 per annum Benefits REMOTE, UK

Microsoft Dynamics Help Desk Support - Business Central
1st line- 30-35K
2nd line (Escalation) - 35-50K

Our client, a leading IT services provider, is seeking mutlipleMicrosoft Dynamics Help Desk Support specialist's with expertise in Business Central to join their growing team. This role offers the opportunity to work in a dynamic environment, providing essential support to clients and ensuring the smooth operation of their Microsoft Dynamics 365 Business Central systems.

Key Responsibilities:

• Provide 1st and 2nd line support for Microsoft Dynamics 365 Business Central.
• Diagnose and resolve technical issues related to Business Central, escalating when necessary.
• Assist users with system configuration, troubleshooting, and best practices.
• Collaborate with internal teams and vendors to ensure timely resolution of client issues.
• Deliver excellent customer service, maintaining clear and professional communication.
• Document solutions, common issues, and troubleshooting processes for knowledge sharing.

Key Requirements:

• Previous experience in a help desk or support role within an IT services or ERP environment.
• Strong understanding of Microsoft Dynamics 365 Business Central (formerly NAV).
• Experience troubleshooting and supporting users with Business Central configurations, modules, and integrations.
• Familiarity with SQL, Power BI, or Power Platform would be beneficial.
• Excellent problem-solving and analytical skills.
• Strong communication skills with the ability to liaise with both technical and non-technical stakeholders.

What's on Offer?

• Competitive salary and benefits package.
• Opportunities for training and certification in Microsoft Dynamics technologies.
• A collaborative team environment within a growing IT services provider.
• Hybrid or remote working options depending on location.
• 40 Days Holiday, Great Benefits

This is an excellent opportunity for a Microsoft Dynamics Help Desk Support professional to take the next step in their career within a forward-thinking IT services company.