Microsoft Power Platform Support engineer

We are excited to announce a vacancy for the role of Microsoft Power Platform Support Engineer within our dynamic team at CPS. This is a golden opportunity for individuals who are passionate about technology and eager to support businesses in their journey with Microsoft Power Platform solutions.

As a Support Engineer, you will play a crucial role in resolving issues for our clients while delivering excellent customer service. Your technical expertise will ensure that Microsoft Power Platform functionalities operate efficiently, driving success for our customers.

CPS is committed to building a diverse and inclusive workforce. We encourage applications from all individuals regardless of gender, ethnicity, age, ability, sexual orientation, and religious belief. Our aim is to create a welcoming environment that supports everyone's contributions and helps us to reflect the diverse communities we serve.

Responsibilities

1. Provide technical support for Microsoft Power Platform users, including troubleshooting issues and answering questions.
2. Collaborate with clients to understand and resolve their technical challenges.
3. Document and track issues in a ticketing system, ensuring timely follow-up and resolution.
4. Work closely with the development team to escalate complex problems and implement solutions.
5. Provide feedback to enhance product offerings based on customer interactions and technical challenges.
6. Participate in training sessions and keep up-to-date with the latest developments in Microsoft Power Platform.

Technical Skills

1. Experience with Microsoft Power Platform, particularly Power Apps, Power Automate, and Power BI.
2. Solid understanding of Microsoft Dynamics 365 is a plus.
3. Ability to troubleshoot technical issues effectively and efficiently.
4. Familiarity with ticketing systems and customer relationship management tools.
5. Knowledge of SQL and databases is an advantage.

Additional Skills

1. Excellent communication skills, both verbal and written.
2. Strong customer service orientation with a problem-solving mindset.
3. Ability to work collaboratively in a team environment and contribute to shared goals.
4. Self-motivated with a keen desire to learn and grow.

CPS Benefits (Current at the time of writing. Subject to change.)

• Hybrid working (work from where you choose to, whether home, the Green Park, Reading office, a regional Landmark location, or a coffee shop!)
• Initial onboarding will take place in the office, and you should be prepared to travel to the office/agreed location for team meetings approximately once per month.
• 9 Day Fortnight
• PMI with Vitality Health
• Medical Cash Plan with Medicash
• Income Protection with YuLife
• Death in Service with YuLife
• Employee Assistance Programme
• 25 days holiday - increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years
• Your birthday day off
• Access to Costco Membership
• Salary Sacrifice Scheme, applicable to:
• Workplace Pension
• EV Car Scheme
• Discounted Gym Membership
• Cycle Scheme
• Holiday Exchange Scheme: buy up to 10 additional days per year and sell up to 5.

Cultural Benefits

• Quarterly and annual star performer awards - voted for by your peers and colleagues.
• Spot Awards of £25 and up, to instantly recognise excellence in you and your colleagues.
• Annual professional and personal training budget to support your PDP.
• Career Development Framework.
• Reward schemes that are designed to thank you for your hard work and make life a little more affordable.
• Monthly employee experience/engagement survey.
• Quarterly company meetings.
• Social/team building events, organised by our incredible Employee Forum.
• No arduous annual appraisal process - your line manager will hold a progress meeting with you quarterly, as a minimum, to review and realign your objectives and your PDP as appropriate.
• Long service recognition at 5, 10, 15, 20 years and onwards.
• Award winning culture.