Middle Data Scientist LLM Engineer

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.

Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.

Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

Diabolocom empowers organizations worldwide to build brand loyalty and drive sales growth through our innovative cloud-based solutions for contact centers. Our dedicated AI team is at the forefront of developing AI solutions specifically designed for customer relations. These include features like real-time transcription, speech synthesis, call summarization, topics modeling, satisfaction analysis, quality monitoring, and voicebots.

Easily integrated via our APIs, these AI services optimize customer satisfaction and operational costs while being proprietary, sovereign, and scalable. With offices across Europe, the USA, Brazil, and the UAE, Diabolocom proudly serves over 350 clients with agents operating from more than 60 countries.

About the Role:

At Diabolocom, we believe the only way to get things done is to drive the company with a strong Product-centric approach, by engaging all stakeholders in shaping the vision and ensuring collaboration across teams to bring it to life.

Your Missions:

1. Working with state-of-the-art proprietary and Open Source language models, transforming user scenarios and product applications into optimized AI models.
2. Operating and perfecting systems for qualifying and automating this process, including generation of synthetic data and collection of detailed precision metrics.
3. Continuously refining, documenting and optimizing PROMPT structures, using anonymized synthetic & customer data to refine the accuracy of the model.
4. Architecting and documenting the optimal use of JSON schemas by developing structured data architectures from natural language tasks.
5. Python programming to implement and test models for automatic correction/improvement of JSON schemas.
6. Refining qualitative benchmarks dataset and evaluation pipelines.
7. Training models to reason fast and efficiently.

As a Data Scientist LLM Engineer, you will join the AI team and you will work in collaboration with Tom, our Head of AI Ops, alongside Aleksei, Baptiste, and our AI Tech team.

You demonstrate the following skills and track record:

1. Master's or Ph.D. degree in Computer Science, Data Science, or a related field.
2. At least 5 years of experience working on orchestrating Language Models/Machine Learning in business cases.
3. Proven track record of working on NLP projects, with a focus on LLM and RAG frameworks.
4. Experience with deep learning frameworks such as TensorFlow or PyTorch for training and fine-tuning LLM models.
5. A genuine interest in Data/ Telecom / innovative solutions in modern consumer technologies.
6. Organizational and leadership abilities.
7. Curiosity and autonomy.
8. Excellent oral and written communication skills in French and in English.

We're also looking for:

• Agentic workflows experience.

Wait a second! Life's a two-way road!

First, here are some of the things our team members enjoy, including:

1. Working in autonomy and having a lot of responsibilities in the implementation of the roadmap.
2. Being in interaction with all of our different teams (developers, QA, Sales team, Support team, Project team).
3. Being part of a nice team where everyone has a voice and can have an impact.

Also, here is another list of what you'll enjoy at Diabolocom:

1. You'll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities.
2. This position is 100% remote, to adapt to the AI team organization. You will have the opportunity to work occasionally from our Paris office, located 100 meters from the Opera Garnier!
3. Team building events: Ibiza, Porquerolles and Corsica what's next?
4. Be part of a company at a key moment of its growth, with lots of opportunities.
5. You'll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organization.

Does this opportunity appeal to you? Let's talk!

We are curious people and can't wait to meet you!

Recruitment process:

1. Interview with Jade, our Talent Acquisition Manager in charge of this role.
2. Interview with Tom, Head of AI Ops.
3. Interview with Jonathan, our Head of AI.

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.