MR PORTER LONDON - Reception Manager

Known for pushing the boundaries between 'dinner and sinner', MR PORTER London brings a concept that artfully merges the quality of a modern steakhouse with the buzz and experience of a chic lounge. Breaking the rules of fine dining, while offering the best culinary experience in town, MR PORTER invites you to a world of sinful delights and beautiful contradictions. MR PORTER is set in the iconic Park Lane Hilton Hotel in Mayfair.

Our Reception Managers are hardworking, dedicated and strive to deliver the superior level of customer service that we are known for. Our teams have bags of personality and are confident working in a fast-paced environment whilst maintaining THE ENTOURAGE GROUP's high standards. Be a part of THE ENTOURAGE GROUP's team and create unforgettable gastronomic experiences.

Requirements

• Proven experience as a Head Hostess / Reception Manager position
• Train and lead a team of receptionists to deliver exceptional customer service.
• Oversee the reservation system and ensure optimal table management.
• Handle guest inquiries, special requests, and feedback with professionalism.
• Strong organizational and multitasking abilities.
• A passion for delivering outstanding customer service.
• Ability to thrive in a fast-paced, high-end dining environment.
• Must be able to fully communicate in English
• Ability to work with Office 365
• Living in London (flexible with commuting)
• You have your UK Visa / Work Permit to work in London

Benefits

• 25% F&B discount at TEG venues
• Refer a friend bonus (1000FT & 500PT)
• Birthday off
• Paid moving day
• Travel allowance
• Free lifestyle coaching
• Sircle hotel staff rates
• Sircle hotel friends + family rates
• Annual in-house experience at Sircle hotel
• Hotel merchandise discount at Sircle hotel of 40%
• 33 days holidays including bank holidays.
• 10% bonus discretionary scheme
• Competitive salary
• 48-hour contract hours
• Private medical scheme, including wellbeing MOT
• Company pension contribution
• Training schemes
• High street and gym membership discount
• Uniform and safety shoes allowances
• Staff meal on duty
• London bike scheme
• London travel loan scheme
• After 2 years' service £250, after 5 years £500
• 12 days annual discretionary sick days
• Childcare vouchers
• £250 annually contribution to your wellbeing

Please apply via the "apply for this job" button below and make sure you fill in our application form.