National Sales Support

We have an incredible opportunity for a National Sales Support for our Majestic Commercial, the on-trade arm of Majestic Wine.

The Role

As Majestic Wine National Sales Support you will be responsible for processing the orders and help customers resolve sales-related issues in a timely manner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process. You will lay a key role in the operations of our on demand channel including day to day Deliverect support.

Key Responsibilities:

• Process orders accurately and within agreed deadlines.
• Work alongside the operations team in Hemel, the stores, CCC and supply chain.
• Develop strong relationships with customers, delivering exceptional service over telephone/ email.
• Effectively manage new business leads.
• Work alongside NSMs to ensure optimum retention rates and actively grow existing account base to help achieve sales growth and increased profitability.
• Key operational contact for on demand sales channel including Deliverect, Deliveroo and Uber Eats
• Attend existing business meetings and events, work with the NSMs to deliver solutions to improve profitability.
• Create monthly bespoke statements and work with the credit control team and the NSMs to manage the debts (includes reviewing credit terms if needed)
• Be the known office based point of contact for our customer base.
• Communicate accurately and efficiently answering all customer queries in a timely manner.
• Use wine knowledge and market intelligence to recommend appropriate products to customers based on their buying criteria.
• Resolve problems swiftly and professionally with effective communication between all relevant parties

Knowledge & Skills Required:

• Good customer care skills
• Accuracy and attention to detail
• An ability to work under pressure and to deadlines
• Good administrative skills
• Quick to learn
• Proactivity
• Attention to details and sense of ownership
• Great team player able to work in a pressurized and changing environment
• Possess strong analytical, numerical skills, problem solving skills
• Strong technical skills, especially in Excel (VBA is a plus)
• Excellent communication skills with the ability to influence at all levels

What's in it for you:

• A competitive salary & performance related bonus

• Up to 20% Staff Discount

• 29 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme

• Life Assurance (Worth x2 times your annual salary)

• A contributory Company Pension Plan

• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!

• Fantastic incentives that take you around the world to explore our different vineyards.

• Free parking on site with electric charging points

• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line

• Company maternity, paternity and adoption leave after 26 weeks

• Long service rewards.

• Company sick pay scheme

Job Specifics:

Contract Type: Permanent

Location: Watford - Our Head Office is based in Watford, our Head Office is 15- minute walk from Watford Junction station.

We are proud to offer an Agile Working Policy for Head Office colleagues; a blend of office and remote working which will include a number of days working at the Majestic Office each week