New Job-Application Support Analyst-Chinese or Portuguese speaking-M

The Skills You'll Need: Fluent in (Chinese or Portuguese) and English. Academic background in science, technology, engineering, or mathematics, and good communication skills.

Your New Salary: £30k with excellent benefits

Location: London

Permanent

Hybrid: Minimum 2 days per week in the office, but for the first 6 weeks, the candidate will be expected in the office 5 days per week during the training period.

Start date: ASAP

To be successful in this role, our client has said it is essential that candidates:

• are fluent in (Chinese or Portuguese) and English
• have any application or IT support experience or relevant academic background
• are okay to work on a shift basis

What You'll be Doing Each Day:

• Proactively monitor the production services.
• Provide first line support to customers.
• Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.
• Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.
• Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.
• Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer onboarding, ensuring a smooth transition into production and enhancing the customer's perception and experience of the service.
• Work with and communicate to all customers and internal technical staff during implementations.
• Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe.
• Maintain the company's reputation for high-quality service support and delivery.
• Contribute to all aspects of general business improvement.

The Skills You'll Need to Succeed:

• Good technical background. Most desirable is experience with databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/certification techniques, and secure FTP environments.
• Application support and operations in a client-facing, financial environment.
• Experience of project delivery life-cycles, in accordance with industry best practices.
• Knowledge of ITIL is beneficial.
• Knowledge of Salesforce is an advantage.
• Business-level written and spoken English skills essential.
• Team player in a multi-disciplined environment.
• Passionate about quality and 'getting it right'.
• Highest levels of professionalism, honesty, and integrity.
• Willing to pursue a problem through to root cause identification.
• Attention to detail.
• Balanced individual able to critically appraise own strengths and weaknesses.
• Needs to be able to hold their corner and deal with a spirited work environment.
• Flexible attitude and willingness to work alternative shift patterns, including night shift, should that be necessary (especially during the training period).

Working hours:

Day Shift Early: 07:30 to 16:00 Monday to Friday, with 1 hour break (7.5 hours work). On Friday, you may be asked to perform late shift 15:30 to 00:00, with 1 hour break (7.5 hours work).

Day Shift Regular: 09:00 to 17:30 Monday to Friday, with 1 hour break (7.5 hours work). On Friday, you may be asked to perform late shift 15:30 to 00:00, with 1 hour break (7.5 hours work).

Day Shift Late: 15:30 to 00:00 Sunday to Thursday, with 1 hour break (7.5 hours work).

Please note that although you are on a Day Shift contract, you will be required to occasionally work on the Night Shift 23:30 to 08:00, as is currently the case. Occasional weekend and Bank Holiday working will be required for which time off in lieu or payment at the approved daily rate will be given.

People First is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or whether or not they have a disability.