NSI - IT Service Desk Agent

To reinforce our teams, we are looking for an IT Service Desk Agent speaking french and english.

Your main responsibilities

• Manage all incoming calls and emails to the Service Desk support function
• Perform 1st line support related tasks
• Screen, categorize and prioritize support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs
• Follow and close out the calls opened trough the service management software
• Documentation of incidents for inclusion and updates within the internal knowledge base
• Install/replace IT equipment for the end-users (computers, laptops, printers, telephone, scanner, any IT devices in general related to an end-user)
• Install and configure software on end-user machines
• Reporting to the Service Desk team leader and producing monthly reports on demand
• Liaise with third party suppliers to report and escalate customer problems
• Participate in IT related projects under the supervision of the manager or Project Manager
• Perform administrative tasks on the inventory tool (client and server side)
• Perform administrative tasks in Active Directory
• Strictly follow all ITSM and security policies

Your profile

• You have at least 3 years of experience in a similar position
• Technical diploma in IT
• Fluent in French and English mandatory
• Technical Skills:
  • Experience in supporting system key users
  • Good knowledge and expertise with IT systems
  • MS Office 365 and related applications
  • Active Directory
  • Basic skills on networking
• Soft Skills:
  • Customer focus and passion for excellence
  • Excellent communication skills

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
• Permanent contract
• Training courses
• Dynamic and innovative environment
• Be in the position to open your career perspectives
• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.