Onsite Support Engineer - London

Onsite Support Engineer - London

Onsite Support Engineer - London

Apply locations GBR - ANY CITY time type Full time posted on Posted 2 Days Ago job requisition id

Job Description:

Role Overview

We are seeking a highly skilled customer-focused and enthusiastic senior deskside support engineer to join our team. The successful candidate will provide essential support to our Client at their London office location.

You will also be part of a wider IT team, providing hands-on support across a wide range of technologies and environments. Day-to-day activity will involve troubleshooting End User Workplace equipment, including laptops, printers, mobile devices (smartphones and tablets), applications, OS, connectivity, and associated technology while offering exceptional customer service.

You will be well presented, have excellent written and spoken communication, hold a genuine interest in solving IT issues, and be versed in working in a VIP formal environment with over 5 years' experience in similar support surroundings.

This is a full-time on-site permanent position working 37.5 hours per week, Monday - Friday covering either of these shift patterns 07:00 - 15:30 and 10:30 - 19:00 between core support hours of 07:00 - 19:00.

Additionally, you will support the out of core hours on-call service on a 1 in 4 rota.

Key Responsibilities:

• Provide deskside support for Windows 10 / 11, Microsoft Office 365, iOS, and other essential software.
• Provide bespoke support to senior stakeholders and support teams, ensuring a white-glove service experience whilst building strong relationships.
• Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to measured SLA's and XLA's.
• IMAC's - Installations, Moves, Additions, and Changes.
• Provide Remote desktop support - "LogMeIn".
• Perform hardware diagnostic tasks.
• Intune and AD Management.
• Collaborate with cross-functional technology teams to reduce recurring issues.
• Provide smart hands support.
• Handle smartphones and portable devices for SIM card handling and provisioning.
• Support meeting room equipment including audio and video equipment.
• Act as a central point of contact for the customer.
• Perform network cabling, patching, and Wi-Fi communication.
• Manage stock levels.
• New User support (setup/deployment).
• Conduct end-user training.
• Maintain site process documentation and knowledgebase article management.

Requirements:

• Must have or be able to obtain UK GOV Security Clearance at SC level.
• At least 5 years' experience in a Senior Deskside IT support role.
• Strong interpersonal skills with the ability to work effectively in both individual and team environments.
• Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
• A proactive approach and a commitment to providing excellent customer service.

Preferred Qualifications:

• Microsoft Certification (MCSE/MCSA/MCP's), other relevant IT fields.
• Experience in managing VIP IT support in a corporate environment.