Operations Coordinator

At Hearst UK, there's always more to the story. Join us as an Operations Coordinator to start the next chapter in your career.

We're the UK's leading premium publisher, and the people behind iconic media brands such as Cosmopolitan, Esquire, Elle, Harper's Bazaar and Country Living. We've created a working environment that encourages everyone to pull together. We never stop looking for brave new ideas. We'll always try to develop and improve, we trust each other to do our best, and we have fun as we build on our heritage to make history.

ABOUT THE ROLE

The Operations Coordinator sits within the Customer Growth team at Hearst UK and is responsible for the management and coordination of subscription operations across our market leading portfolio of brands. The role reports to the Head of Operations and Planning and is a crucial function that underpins the strong and reliable delivery of our core services to our direct customers. With responsibility for all print mailing and gift with purchase operations, the role involves being the key contact across multiple supply chain partners and internal teams. Strong communication, planning, and problem-solving skills are therefore paramount to the successful delivery of this role.

RESPONSIBILITIES

• Subscription Mailing Operations
• Stakeholder management with our mailing operators to ensure compliance with all Royal Mail or similar documents, including updating insignia, changing paperwrap designs and coordinating Christmas collections.
• Stakeholder management with the warehouse team to coordinate booking in of deliveries across all consumer products managing adhoc requests, costs and stock flow.
• Manage the gift with purchase process including ensuring all information captured, marketing team briefed, delivery within timescales, monitoring gift levels to provide opportunities to use remaining stock to drive subscriptions, creating bundle gift codes where needed and managing the monthly disposal list.
• Review the weekly CIR & PRO files to ensure all orders are being sent out within SLA.
• Lead the cross-department Subs Ops x marketing weekly meeting including sending out action points & notes and following up on outstanding actions.
• Run subscription issue reports, adding accurate data on core subscriptions, partnership subs and memberships, plus communicate movements both against latest forecast & budget, and month on month, to the wider team to drive strategic changes.
• Actualise Tesco reporting revenue workaround monthly.
• Create and continually keep the mailing schedules up to date incorporating any production changes, embargoes or promotional activity, ensuring all changes are communicated internally and externally.
• Cost management and budget alignment across 2 large subscription cost bases; delivery and fulfilment, coding invoices, regularly actualising the forecasts, discussing risks and opportunities, and providing insights to the wider team to use for future activity.
• Cost coordination on advertising inserts mailing costs ensuring the costs are correctly assigned to the right brand and advertising area when actualising, and providing advertising teams with estimated costs ahead of new campaign launches.
• Brief all new non-core products to be sold online and keep the production schedules updated and communicated to key partners.
• Provide operational support for new membership launches.
• Key operational & process support across the Piano project to move out of our current subscription fulfilment house, identifying process changes required and ensuring smooth transition.

ABOUT YOU

• Previous experience working in an operational role
• Strong Microsoft Excel skills
• High attention to detail
• Well organised and able to multi-task
• Independent problem solver
• Clear communication skills

WHAT WE OFFER

At Hearst UK, you can choose from a huge range of perks and benefits that can help you learn well, work well and live well including:

• 25 days' holiday (with the option to buy up to 5 additional holiday days) - pro rated for part-time or fixed-term employees
• Hybrid working - Three days per week in the office
• Discounted gym membership
• Healthcare cash plan
• Spend a charity day with your favourite good cause
• Life assurance and pension scheme
• Regular socials and more!

There's more to your story than you imagine. And the next chapter begins right here.

Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in - one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.