Operations manager

Would you like to work in one of the most promising companies in the automotive sector?

Cafler is your opportunity!

The platform that simplifies vehicle's care. We are a high-growth company in Spain that offers delegated mobility to manage your needs related to your vehicle in an efficient, sustainable and safe way and at a very competitive price. With our platform, you can cover any of your vehicle needs (on-demand services, insurance, parking, etc) just one click away. Through specialized drivers and the use of our own intelligent technology, Cafler makes your life easier so you can enjoy your free time.

We are seeking to disrupt the entire automotive industry worldwide. In just 3 years we've grown to over 250.000 services, in 3 countries (Spain, UK, France) and working with top brands like Volkswagen, Hertz, Renault, etc. Our principal investors are: Seaya Ventures, BStartup (Sabadell) and Encomenda Smart Capital.

Our vision is to reinvent mobility in a reality in which losing time over mobility needs is unthinkable.

About the role:

To support our growth, we are looking for an Operations Manager to strengthen our team.Your mission will be to contribute to Cafler's success by efficiently improving our day-to-day operations.

We are looking for a proactive, dynamic, and independent individual who thrives under pressure and is eager to start and grow within the company.

What are you going to do:

• You oversee day-to-day operations, ensuring quality; productivity and profitability
• Hiring and management of freelance drivers: Selection, onboarding, documentation and contract administration.
• Effective management of incidents with customers and freelance drivers.
• Collaborate with other teams to improve processes, products and tools to scale the operations
• Supervise KPIs and service quality, analyze metrics, and ensure compliance with processes and quality protocols.
• Ensuring that organizational processes remain legally compliant with regulations and standards
• Identification of opportunities for improving service quality and operational efficiency

What will you bring to the ride:

• Degree in Business Administration, Logistics, Industrial Engineering, or related fields.
• Additional training in Operations Management, Transportation, or related areas (preferred).
• Minimum of 3 years of experience in operational management in transportation, logistics, or mobility.
• Experience in schedule planning and management
• Knowledge in creating and analyzing performance and incident reports.
• Knowledge in logistics software and analytical tools (Excel, BI, etc.).
• Fluent English
• Experience in similar companies is a plus
• Experience in traffic or personnel management is a plus

What can we offer:

• Joining a position of one of Europe's fastest growing mobility companies, leading the disruption of a whole industry.
• An opportunity to build your experience in an internationally growing scale-up company.
• Fast paced, young and international environment.
• Flexible schedule
• Attractive Remuneration
• Hybrid work model

If you think your profile can fit with us, don't hesitate to apply! We are waiting!