Operations Manager

Company Description

About Publicis Groupe

Publicis Groupe is organized into 4 Solutions Hubs for easier connectivity and integration: Publicis Communications, Publicis Media, Publicis Sapient, and Publicis Health. In this model, all agency brands still exist and share an operational backbone, which gives them the power and expertise of all the Solution Hubs combined to deliver the scale required to compete and win in a data-led, digital-first world. Epsilon, the data-driven marketing and tech company and its platform Conversant, that joined the Groupe in July 2019, is positioned at the center, fueling all the Groupe's operations with their unparalleled data expertise.

As a Connecting Company, we are able to deliver as the Power of One - driven by a common purpose, a powerful spirit, shared behaviors, great character and a relentless focus on our clients.

About Publicis Media

Publicis Media is one of the four solutions hubs of Publicis Groupe, alongside Publicis Communications, Publicis Sapient, and Publicis Health. Led by Niel Bornman, CEO, Publicis Media is powered by its five global brands, Starcom, Zenith, Spark, Digitas, and Blue 449, and supported by its digital-first, data-driven Global Practices which together deliver client value and business transformation. Publicis Media is committed to helping its clients navigate the modern media landscape and is present in more than 100 countries with over 13,500 employees worldwide.

Overview

Our global ops team is an operational infrastructure that connects our people, process, and technology. Publicis has spent the last 10 years honing our capabilities in the operations area, which now have become foundational to how we deliver excellence across client business.

The manager role plays a key part in the Global Operations Team and will be front and center in developing our strategy for how we will connect our people, process, and technology from strategy through to activation/delivery and reporting. This candidate has ownership of the end-to-end operations and connection for our clients globally.

Key Role Responsibilities:

Business Operations

1. Support a global team through scoping, staffing, and management of multi-million-dollar business covering large scale operational projects and multiple concurrent workstreams.
2. Manage discovery, standardisation, best practices, and deployment of core global operations powerhouse, and external vendor services and platforms.
3. Leadership of the delivery, maintenance, and adoption of the global selected platforms.
4. Set global guidelines for local market financial teams including but not limited to revenue forecasts, billing reporting, invoice management, hours tracking/reporting, buy authorizations, and client specific financial reporting needs.
5. Creation and management of standardised processes across the business, understanding current pain points, and building a plan to address and map out an ideal process.
6. Support operational efficiency and automation initiatives that can be developed and deployed across markets.
7. Partner with internal stakeholders to continuously optimise cross-agency processes, synergies, and platforms, ensuring stakeholder buy-in and compliance to support opportunities to enhance productivity and improve efficiencies.
8. Support with all client facing operational needs.
9. Support in management of global reporting in partnership with analytics team to ensure delivery of global reporting dashboard to client.

Qualifications

1. Previous marketing, advertising, operations, or program management experience.
2. Experience driving alignment and adoption of process with local markets, working to global deadlines and providing progress reports to internal and client stakeholders.
3. Ability to understand business pain points from C-Level stakeholders - and develop a strategy to address the issues through application of improved operational process, people and/or technology.
4. Clear accountability to evolve the business to become a more operationally functional team, ready for the future.
5. Experience developing C-level stakeholder presentations and presenting your thoughts and ideas.
6. Proactive, brave voice who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others.
7. Ability to anticipate problems before they arise and move the business/account.

Additional Information

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).