Out Of Hours Business Travel Consultant

Role: Out of Hours Business Travel Consultant

Location: Fully Remote

Salary: £30,000 - £36,000 DOE

Are you an experienced Out of Hours Business Travel Consultant? Are you fully trained in GDS?

We have an exciting opportunity for a (fully homeworking) Out Of Hours Business Travel Consultant to join an Independent Business Travel Company.

This role will support the 'day' team by providing assistance to customers whose travel has been disrupted or who need to make urgent travel bookings outside of normal working hours.

Your role as an Out of Hours Business Travel Consultant

• Answering calls and emails from clients in a polite, efficient, and professional manner
• Offering expert advice in all aspects of travel
• Maintaining the outstanding level of customer service provided by the 'day' team
• Working as part of an efficient team, communicating effectively both internally and externally
• Issuing, re-issuing, and performing re-calculations of international and domestic airfares
• Sourcing the best and most cost-effective worldwide routes, booking all flights, rail, hotel, and all ground products
• Creating and providing traveller tracking reports for communication to clients in the event of a major event
• Working to Service Level Agreements for each corporate client

Attributes of an Out of Hours Business Travel Consultant

The role of the Out of Hours Business Travel Consultant can be pressured due to the emotion of travel. When disruption occurs, it typically means considerable disruption for our clients and their families. Thus, the successful candidates will be calm and have a sympathetic and reassuring approach to providing assistance at highly stressful times. You will therefore be self-motivated and able to work comfortably under pressure, providing travel solutions to clients outside of normal working hours. You'll be fulfilling last-minute/urgent travel bookings on behalf of the company's Corporate clients, so attention to detail and meticulous standards are key.

Skills Required as an Out of Hours Business Travel Consultant

A strong knowledge in native GDS systems booking long haul and multi-stop itineraries, rail, and hotels (not point-and-click systems). Experience in ticketing, refunds, and post-reservation customer care is desired.

Hours of Work

Mon - Fri and 2 weekends a month with a set 4-week rotational rota. Hours will be paid an additional night shift bonus.

Interested?

Please click 'APPLY' or contact -