Part-Time Customer Support Executive

Our client is a well-established pharmaceutical organisation that enhances and improves the health of millions of people every day. They are seeking assistance with a project.

This exciting role could be an ideal opportunity for a Part-Time Customer Support Executive looking to get their foot in the door of the pharma industry. The successful candidate will have relevant experience in Customer Service.

Role Details:

• Part-Time Customer Support Executive
• Offices based in Canary Wharf
• Hybrid working
• £14.20 per hour
• Part-Time: 25 hours per week (Monday to Friday)

Key Responsibilities:

• Ensure excellent standards of customer service in a multiskilled Customer Experience Centre (CEC)
• Support the operations of core CEC services, including but not limited to:
• Primary contact channels such as telephone and email
• Helpline support services

• Maintain governance, processes, and procedures for all CEC services
• Represent the CEC on cross-Agency groups, sharing information on service performance, developments, and feedback
• Monitor campaigns or developments that may impact the team or increase demand

Benefits:

• Weekly pay every Friday
• Mobile-friendly timesheet access
• Up to 29 days of annual leave
• Perks at Work and discount schemes at major retailers and over 150 high street stores
• Free eye-care vouchers and discounts for VDU glasses
• Access to well-being platforms
• Free online LinkedIn Learning courses to enhance skills, from Microsoft systems to soft skills like customer service
• Temp of the Month awards
• Support from a dedicated consultant with interview tips

Advertised by Office Angels London Bridge

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