Patient Administration Clerk

Main area Administrative Grade Band 2 Contract 12 months (Fixed term) Hours Full time - 37.5 hours per week (may vary due to service now being 8am - 8pm) Job ref 293-CSEP-0538-A

Site Homerton Healthcare NHS Foundation Trust Town London Salary £29,029 p.a. inc. Salary period Yearly Closing 07/04/:59

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Job overview

An exciting opportunity has arisen for a Patient Administration Clerk to join our Patient and Administration contact centre. This is an exciting and challenging role, we are looking for a flexible, friendly, customer service focused and self-motivated administrator to join our busy multidisciplinary team.

Applicants should ideally have previous customer service experience working in a fast paced contact centre setting and an excellent understanding of confidentiality and data protection.

The post holder will need to have good IT skills and be confident using computer systems and Microsoft Office packages including Excel.

Main duties of the job

The role requires a combination of non face-to-face and face-to-face contact with it being based in the call centre or reception. They will provide administration support for patient referrals and support the department with other general administration tasks.

These roles require working Monday - Friday 08:00 - 20:00 shift pattern. If you are unable to work shift patterns then please do not apply.

Working for our organisation

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

Person specification Education/ Qualifications

• 5 x GCSE's including English and Maths or equivalent
• NVQ level 2/3

Skills/Abilities

• Able to work as part of a team
• Able to confidently deal with the public and manage a range of patient calls
• Able to organise own workload
• Able to work under pressure and in stressful situations
• Excellent verbal communication skills and telephone manner
• Computer literate with good keyboard skills
• Team player
• Willingness to continue personal development and training

Experience

• Experience of working with the public
• Experience of data collection and data entry
• Experience of working as part of a team
• Experience of using hospital administration electronic patient record systems
• Experience of Microsoft Word
• Experience of working in a call centre

Knowledge

• Knowledge/understanding of patient confidentiality
• Knowledge/understanding of the need for accurate data
• Awareness of good customer care standards

Other Requirements

• Work flexibly as required
• Awareness of Equal Opportunities
• Committed to delivering patient-centred services
• Caring attitude
• Highly motivated
• Commitment to staff rotation
• Demonstrate an understanding of Trust values

General Guidance for Applicants

Please ensure that you read the "Guidance Notes On Submitting An Application" under "Additional Documentation" before completing your application.

Please note: we reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

We are committed to achieving equality and inclusion at Homerton Healthcare NHS Foundation Trust, and we respect and value the diversity and differences of our patients and our people, ensuring everyone is enabled to thrive, feels a sense of belonging, and is able to be their authentic self. We offer a range of flexible working options that enable you to balance your work and personal life, including part-time, compressed hours, remote working and job-shares.

If you are interested in joining our team, please let us know your preferred working pattern in your application, and we will consider all requests for flexible working and try to accommodate them wherever possible.

Please note that secondment arrangements will be considered for any fixed term positions, with the agreement of the existing line manager.

We are committed to equal opportunities, and have been approved as a Disability Confident Employer.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.