Patient Safety Manager

The Queen Elizabeth Hospital King's Lynn NHSFT

The Patient Safety Manager is an integral part of the Patient Safety & Improvement team leading on creating an organisational safety culture focusing on high care standards and identifying areas for improvement through analysis of themes and trends in incident reporting data, findings from investigations, and other sources of insight.

They will ensure that all incidents within the Trust are identified, reported, and investigated in line with the Patient Safety Incident Response Framework and that recommendations and findings are disseminated across the Trust to support learning and improvements in the safety and quality of care. The Patient Safety Manager will provide expert advice and support on programmes of work relating to all aspects of patient safety across the Trust including Duty of Candour.

Main duties of the job

1. Manage the Trust Corporate Patient Safety & Improvement Team.
2. Oversee and manage the Trust compliance with the Patient Safety Incident Response Framework (PSIRF) and Learning From Patient Safety Events (LFPSE) service.
3. Coordinate compliance with duty of candour and other areas of patient safety to ensure the Trust achieves sound learning for improvement and compliance with statutory duties.
4. Engage with and involve those affected by incidents including patients, families, carers, and staff.
5. Act as a patient safety specialist to provide expert patient safety advice, support, guidance and training on the completion of robust patient safety learning responses including PSIIs.
6. Contribute to internal training programmes, such as Quality Improvement Fundamentals and Quality, Service Improvement and Redesign (QSIR).
7. Regularly review all patient safety incidents to identify themes and trends, escalating areas of concern to Risk & Governance / Quality & Safety Leads and the Associate Director of Patient Safety & Improvement.
8. Work collaboratively with staff of all levels as appropriate across the Trust to agree and design safety actions to improve patient safety.

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit.

Job responsibilities

For further information regarding this post, please see attached Job Description and Person Specification.

Person Specification Qualifications

• Professional clinical qualification (registered nurse, midwife, or other registered healthcare professional)

Experience

• Substantial experience of the patient safety and clinical risk agenda, including experience of implementing or working with the Patient Safety Incident Response Framework and contributing to a variety of learning response types.
• Experience in developing and implementing organisational policy and process.

Skills, abilities and knowledge criteria

• Leadership and influencing skills with the ability to enthuse, motivate, and involve individuals and teams.
• Ability to interpret highly complex data and information and identify themes and trends to produce high quality reports for board, committees, and fora.
• Knowledge of health service management and clinical and corporate governance frameworks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Contract

Permanent

Working pattern

Full-time

Reference number

426-682-25CC

Job locations

Queen Elizabeth Hospital NHS Foundation Trust