People & Talent Executive

About Us

LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a loyalty program that is proven to increase customer engagement, retention, and spend. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.

Today, LoyaltyLion works with over 10,000 ecommerce brands. Our mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience-an experience where customers feel valued, rather than just another number.

It's been an incredible few years for LoyaltyLion. We closed funding of $12.5m in 2021 and another $12m in 2022. We've built out our Leadership team, amongst other key senior hires, and we continue to set our sights high, achieving spots in both the Deloitte Fast 50 and the FT1000.

Oh, and did we mention our recent successes, such as our G2 reviews , where we are the no.1 in loyalty management in the world or where we've been voted No. 8 in the Best UK Software 2024 list ?

Role Overview

We are seeking a highly organised and enthusiastic People and Talent Executive to join our team here at LoyaltyLion. This role is a fantastic opportunity to gain hands-on experience across a wide spectrum of areas within People and Talent, including operations, recruitment, engagement, benefits, and office management. You'll play a key part in the business, ensuring a seamless employee experience while fostering a positive and vibrant office environment.

Core Responsibilities:

People Operations & Administration

1. Provide administrative support across the full range of people operations, including HR record keeping, onboarding, benefits administration, and compliance.
2. Maintain accurate and up-to-date People data, metrics, and reporting.
3. Own the management and administration of our HR systems (HRIS).
4. Collaborate with the Senior People Manager to develop and maintain employee policies, handbooks, and processes.
5. Respond to employee inquiries, directing complex issues to the appropriate People team member.

Talent Acquisition Support

1. Support the Senior Talent Partner with sourcing candidates, scheduling interviews, conducting Talent Screens, and coordinating the candidate experience.
2. Prepare offer letters and employment contracts.
3. Own and execute our onboarding process, to ensure the best employee experience every time.

Office Management & Facilities

1. Manage day-to-day office operations, ensuring a well-functioning and welcoming workspace.
2. Order office supplies, manage vendor relationships, and coordinate facility maintenance with the community office team.
3. Assist with the planning and execution of workspace changes, as needed.

Employee Engagement

1. Own the planning and execution of company events, team-building activities, and employee recognition programs.
2. Own quarterly meeting planning and logistics.

About You:

You have 1-2 years' experience within an HR or Talent role, and you are looking for your next step within a fast-paced business, in a role which will allow you breadth of responsibility across People and Talent, and plenty of learning opportunities. You might be completing a graduate scheme, or maybe you started your career in large, corporate business. Whatever your background, you are looking for a lean and agile environment. Our core requirements are as below:

1. 1-2 years of experience in an HR, Talent, or relevant administrative support role.
2. Demonstrated interest in pursuing a career in People and/or Talent.
3. Excellent organisational and time management skills, with the ability to prioritise multiple tasks.
4. High integrity.
5. Strong attention to detail and commitment to accuracy.
6. Proactive, resourceful, and solution-oriented.
7. Exceptional communication and interpersonal skills.
8. Enthusiasm, willingness to learn, and a positive attitude.

We look forward to hearing from you!

Benefits

1. Hybrid working policy, requiring at least 2 days a week in our office in Farringdon.
2. International Remote working (up to 30 days in each holiday year).
3. 25 days holiday + bank holidays + carry 5 days holiday over into the next holiday year.
4. All permanent employees get equity to recognise the valuable contribution you'll make to our growth.
5. Company days out and events, and team socials.
6. Home office budget.
7. Cycle scheme.
8. Employee Assistance Program.
9. Private medical insurance.
10. Life Insurance.
11. Competitive learning and development budget.
12. The opportunity to join at a major inflection point - ecommerce is booming and with it, the demand for loyalty software like LoyaltyLion.
13. Macbook, magic keyboard, and any other tech or equipment you need to do a great job.