Platform Engineer

Title: Platform Engineer (Contact Centre Platform)
Location: Galway, Ireland (1 week onsite, 3 weeks remote)
Contract: 6 months
Salary: €270 - €279 per day

Responsibilities:

• Own the end-to-end platform engineering for a mission-critical contact center system (Genesys)
• Collaborate across engineering, product, and business teams to drive measurable improvements in associate experience and customer satisfaction.
• Lead initiatives from ideation to implementation, including provisioning, automation, testing, and operational excellence.
• Influence architecture and design standards while simplifying complexity through smart solutions.
• Provide 24/7 stability and uptime to one of the most high-impact systems in the organization.

Experience and qualifications required:

• 3-5+ years of experience in voice/digital communication systems or contact center platforms.
• Strong technical leadership, team collaboration, and stakeholder engagement skills.
• Deep knowledge of:
  • VoIP, SIP, softphone software, and telephony protocols.
  • Linux systems administration and troubleshooting.
  • CI/CD pipelines (uDeploy, Ansible, Jenkins) and container tech (Docker).
  • Protocols like HTTP, SIP, TLS, TCP/IP, SNMP, LDAP, RDP.
• Experience navigating enterprise-scale architecture with an eye toward high availability and continuity.
• Familiarity with Agile frameworks (Scrum, Kanban) and DevSecOps practices.