Portfolio Delivery Manager

Portfolio Delivery Manager

Location: UK, London
Length: 7 months
Rate: £701.75 per day (Umbrella)
Hours: 36.5 hours per week

Overview
The EDS Portfolio Delivery Manager will work very closely with the Technology Service Tower Leads as well as the Technology Services Programme Managers and Delivery Management Office Community. You will be accountable for delivering complex programmes, projects, products, and services that are delivered by multiple teams and often will have high technical or operational risk across Finance, HR, Legal, Marketing, and Procurement areas. The EDS Portfolio Delivery Manager will support the Product Manager/s in supporting the delivery of the portfolio outcomes. Work collaboratively with other delivery leads, Finance, Preferred Vendors (Kyndryl, Deltek, Cognizant), and onsite technical support in delivering Technology solutions to support EDS Technology Projects.

Key Responsibilities:

• Manage implementation of Technology Services complex portfolio of Projects
• Manage the development and maintenance of Technology business cases, plans, status reports, CRAID logs for all Projects
• Manage dependencies of varying complexity, potentially planning, and feeding into larger programmes and sub-portfolios
• Remove blockers and manage risks, divisional budgets, and SME delivery teams
• Balance divisional objectives and redeploy delivery teams and resources as portfolio priorities change
• Ability to develop detailed Technology Business Cases to support individual Projects
• Have a good knowledge of Agile and Waterfall methodologies
• Be responsible for understanding, coordinating, and communicating with complex stakeholder groups, balancing priorities
• Acts as the driving force to continuously improve the ways of working

• Establish metrics and success criteria for each of the portfolios of Projects
• Coach to ensure the success of critical, initial events, Project Governance & delivery methodology
• Measure and communicate the changes and the progress of the Project delivery teams and benchmark the Project progress
• Establish and facilitate relentless improvement by working closely with the Programme Team and functions to handle impediments promptly

Capabilities and Experience:

General Experience

• Planning:You know how to lead a continual planning process in a very complex environment. You can plan beyond product delivery. You can identify dependencies in plans across services and coordinate delivery. You know how to coach other teams as the central point of expertise.
• Agile and Lean practices: You know how to coach and lead teams in Agile and Lean practices. You recognise and advocate these approaches, continuously reflecting andchallenging the team. You can create or tailor new ways of working; you are always innovating.
• Commercial management: You can act as the escalation point and resolve large or high-risk commercial management issues associated with the Portfolio. You know how to coach others in appropriate commercial management.
• Communication and Management skills: You can mediate between people and mend relationships, communicating with stakeholders at all levels. You can manage stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. You can represent the divisional community to large audiences inside and outside of governance.
• Community collaboration: You know how to solve and unblock delivery issues between teams or departments at the highest level. You understand the psychology of the divisional team and have strong mediation skills. You can coach the organisation on team dynamics and conflict resolution while also building and growing the community.
• Financial management: You know how to influence or create complex budgets (this could be across an organisation, programme or product view). You can manage the budget you are given and make it work.
• Maintaining delivery momentum: You know how to optimise the delivery flow of teams. You actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You can identify innovative ways to unblock issues.
• Making a process work: You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt processes. You know how to guide teams through the implementation of a new process.

Managerial Experience

• Experienced relationship manager with senior stakeholders across the organisation
• Proven track record of leading and motivating teams
• Experience of building and nurturing a small team

Professional Qualifications:

• PMP or PRINCE2
• Good to have: SAFe, e.g.SPC, or other Agile framework certifications

Skills (Expertise needed to perform the key responsibilities)

• Extensive experience delivering complex infrastructure solutions in a global enterprise environment at scale across Finance, HR, Marketing, Legal and procurement systems
• Adept at influencing stakeholders and championing ideas in an environment where uncertainty around change will exist at all levels of the organisation
• Excellent skills and experience in stakeholder management and collaboration
• Knowledge of Lean and Agile principles and practices
• Advanced skills in mentoring, coaching, listening, and providing feedback
• Strong relationship management skills, including partnering and consulting with stakeholders
• Demonstrates servant leadership
• Comfort with ambiguity and uncertainty